fbpx
  • Solution
    • Product
      • Authenticx Platform
    • Key Features
      • Speech Analyticx
      • Smart Predict
      • Smart Sample
      • Montage Builder
      • Eddy Effect Dashboard
  • Authenticx For :
    • Industry
      • Providers
      • Payers
      • Life Sciences
    • Role
      • CX
      • Marketing
      • Operations
      • Compliance
    • Use Case
      • Quality & Agent Performance
      • Contact Center Management
      • Vendor Management
      • Agent Training & Onboarding
  • About
    • Company
      • Our Story
      • Careers
      • In The News
    • What Is . . .
      • Conversational Intelligence
      • The Eddy Effect
  • Resource Center
  • Customer Stories
  • Eddy Effect Calculator
  • Authenticx Pulse e-Newsletter
  • Request a demo
  • Solution
        • Authenticx Demo Icon

        • See Authenticx in Action

          Watch a Preview Video

          Learn more

        • Product
          • Authenticx Platform
        • Key Features
          • Speech Analyticx
          • Smart Predict
          • Smart Sample
          • Montage Builder
          • Eddy Effect Dashboard
  • Authenticx For :
        • Authenticx Eddy Effect Icon

        • Your Customers are Stuck

          Learn about the Eddy Effect

          Learn more

        • Industry
          • Providers
          • Payers
          • Life Sciences
        • Role
          • CX
          • Marketing
          • Operations
          • Compliance
        • Use Case
          • Quality & Agent Performance
          • Contact Center Management
          • Vendor Management
          • Agent Training & Onboarding
  • About
        • Authenticx Pulse Newsletter Icon

        • Join the Pulse!

          Monthly e-news from Authenticx

          Learn more

        • Company
          • Our Story
          • Careers
          • In The News
        • What Is . . .
          • Conversational Intelligence
          • The Eddy Effect
  • Resources
    • Resource Center
    • Blog
    • Downloads
    • Events
    • Webinars
    • Customer Stories
    • Eddy Effect Calculator
    • Authenticx Pulse e-Newsletter
  • Eddy Effect
  • Request a demo
Customer Voices Report | Customer Centricity in Healthcare | Authenticx Ebook Icon Ebook

Customer Voices Report (3rd Edition): The Rise of Customer-Centricity Across Healthcare

 Authenticx
Category
Artificial Intelligence Authenticx Authenticx at Events Compliance Contact Center Best Practices Customer Experience Customer Insights Eddy Effect Marketing Operations Payer Pharma Provider Quality
Content Type
Article Customer Story Ebook Event News Podcast Webinar
Authenticx | Healthcare Customer Experience News Icon News

Authenticx Selected as a Nominee for TechPoint’s Mira Awards Honoring ‘The Best of Tech in Indiana’
Customer Friction Case Study | Authenticx Customer Story Icon Customer Story

Identify Sources of Customer Friction & Improve Retention with Authenticx
Authenticx Announcement News Icon News

Authenticx’s Commitment to Security Verified with SOC 2 Type 1
Traditional Speech Analytics Don't Go Deep Enough | Authenticx Article Icon Article

Traditional Speech Analytics Don’t Go Deep Enough
Nothing Replaces Listening | Authenticx Article Icon Article

Nothing Replaces Listening
Unsoolicited Customer Feedback | Customer Voices Report First Edition | Authenticx Ebook Icon Ebook

Customer Voices Report: Unsolicited Customer Feedback in Healthcare
Patient Insights Trends | Authenticx Article Icon Article

Patient Insights Trends: Why They’re Calling, Why They’re Staying, and Why They’re Leaving Life Sciences Brands
The Complete Guide to Unsolicited Feedback | Authenticx Article Icon Article

The Complete Guide to Unsolicited Feedback
Complicated Processes | Brand Detractors | Authenticx Article Icon Article

Complicated Processes are Confusing Healthcare Customers
Authenticx product release Article Icon Article

Redefining What It Means to Listen at Scale
Call Center Agent Performance Empathy | Authenticx Article Icon Article

Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year
Flexible Problem Solving | Brand Value | Authenticx Article Icon Article

Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers
...5...91011...
Get the latest customer insights content delivered straight to your inbox
  • This field is for validation purposes and should be left unchanged.

We’re on a mission to help humans understand humans.

Solution

  • Authenticx Platform
  • Speech Analyticx
  • Smart Predict
  • Smart Sample
  • Montage Builder
  • Life Sciences
  • Payers
  • Providers
  • Information Security & Compliance

Company

  • Our Story
  • Careers
  • In The News
  • Contact Us
  • Eddy Effect
  • Conversational Intelligence

Resources

  • Blog
  • Downloads
  • Events
  • Webinars
  • Customer Stories
  • Eddy Calculator
  • Authenticx e-Newsletter
  • Sitemap
  • This field is for validation purposes and should be left unchanged.
© Copyright 2023 Authenticx, All Rights Reserved.
Copy link
CopyCopied
Powered by Social Snap