Smart predict™
Effortlessly expand your QA efficiency.
Leverage proprietary machine learning models built specifically for healthcare conversations to automate the evaluation of conversations.
Scale your evaluation throughput exponentially.
Smart Predict™ identifies if certain, specific criteria were met in a conversation, completely automating the escalation of issues that require review.
Dive into more customer conversations.
Work alongside AI
Focus on validating or disputing the AI- generated results to improve the model over time
Help analyst efficiency with a focus on validating and improving training data
Immersive & Intelligent Data
Machine learning proactively listens to identify if specified criteria is present
Out-of-the-box evaluations trained exclusively on healthcare- based conversations see reliability levels above industry standard.
Improve Performance & Reporting
Increase the number of conversations that are actively evaluated against specifically identified criteria
See and compare answers between human analysts and machine scoring to improve autoscoring accuracy
Resource
What is conversational intelligence?
Using artificial intelligence, machine learning, and natural language processing technology, conversational intelligence draws meaning from unstructured data to answer questions, provide quality service, or enhance customer support.
Authenticx Solution
Immersive intelligence built specifically for healthcare.
Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.
