Speech Analyticx™
Find and listen to conversations that matter.
Speech Analyticx™ summarizes themes and trends across all interactions. Establish the ‘big picture’ your data is telling with reporting on topics, sentiment, and more.
Daily, an immense amount of customer data pours into your contact centers.
Structure, organize, and analyze all of the information being provided to your team in these conversations with Speech Analyticx™
Key Features
Valuable, Targeted Context
Identify themes and trends across all conversational data interactions to discover relevant topics and sentiment
Custom reporting options help structure and organize large data sets
Immersive & Intelligent Data
Leverage machine learning models and rules-based classifiers for targeted insights that meet your business needs
Search interactions for specific terms to answer questions and determine solutions
Actionable Insights Across Healthcare
Search and find conversation samples to see results and prevalence of critical topics so your team can take action
Reporting includes word clouds, trend data over time, total calls, sentiment, and more
Authenticx Solution
Immersive intelligence built specifically for healthcare.
Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.
