News
Authenticx Launches a Comprehensive Solution for End-to-End Quality Management
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5 Ways Call Center Quality Leaders Can Shift from a Reactive to Proactive Approach
Article
Podcast Episodes Featuring Authenticx Voices
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The Beryl Institute Learning Bite with CEO Amy Brown
Article
3 Best Practices to Improving Sentiment Analysis Scores in Your Call Center
Article
Understanding Why the Eddy Effect is a Powerful Customer Experience Metric
Customer Story
Moving from a Transactional to Patient-centric Customer Experience
Customer Story
Improving the Shipping Notification Process Between Pharmacy Manufacturer and Healthcare Providers
Customer Story
A Qualitative Analysis of the Entire Patient Journey From Beginning to End
Article
Customer Experience in Healthcare: Why Surveys Are Not Enough
Ebook
Customer Listening Playbook
Article