AI Built for Healthcare
Harness the power of everyday conversations.
Analyze the rich data buried in your conversations that can drive strategic product investments, process enhancement, and agent improvement using proprietary Authenticx AI.
Learn from 100% of conversations with AI
See actionable and measurable results when using the Authenticx platform.
Address Broken Processes
Customer calls stuck in a non-productive loop (the Eddy Effect)
Monthly evaluations – scaled 4X within 10 months with AI.
Conversations flagged for customer friction
Positive ROI impact
Eliminate operational waste with AI-driven automation fed by your contact center conversations.
AI Built for Healthcare
Leverage specialized, reliable AI trained by healthcare professionals for healthcare professionals.
Unlock data from every conversation. Augment human analysis with AI for feedback about CX, operational performance, compliance, and more.
A Renewable Source of Customer Insight
Uncover critical context needed to improve consumer ratings and decrease brand detractors with enhanced visibility into the entire customer experience.
Evaluate Agent Interactions with the Help of AI
Gain visibility into how agents and vendors are upholding brand standards with AI and human evaluation to provide feedback and improve benchmarks.
Risk & Compliance
Maintain Customer Privacy and Security
The only AI and conversation intelligence platform built to meet the privacy and security scrutiny of your healthcare organization.
Listen at scale to surface disruption and reduce costs.
We call this the Eddy Effect™. Quickly identify, act, and eliminate disruptive processes that affect retention, adherence, and customer feedback.
“The Authenticx platform’s insights and audio montages brought to life our customers’ perspectives in a way that provided context and helped support our decision making. We were able to develop a scalable corporate listening program in which all leaders can truly listen to the voice of our customers on a regular basis.”
“The Authenticx platform provides a combination of relevant quantified data with emotional weight, which is extremely impactful. We have immediately been able to increase the richness of our insight program because of Authenticx.”
“Listening to the voice of our customers [using Authenticx] is no longer a ‘nice to have’ but a ‘have to have’”
“I didn’t know there was a platform to compare our vendors’ performance!”
“I now have for the first time in my life an appreciation for our agents who communicate with these patients. I’ve been woken up by what I’ve heard today…”
“I just feel so much closer to the customers after working through this data and then hearing these presentations… thank you!”
“This call…wow. Listening to this call is definitely a great use case for Authentix, and an example of the worst thing you can do in customer service. “
“We have been able to reallocate our time to ‘solutioning’ vs. finding or assuming. You allow us to have data to back what needs to be solved.”
“I truly love what Authenticx brings to the table. There are so many opportunities to improve patient care, patient experience, and team member experience that we wouldn’t have discovered if we did not embark on this journey with you all.”
“We have had the ability to take action and empower and equip employees so that they actually have the needed resources and tools to really serve our patient population. This has provided opportunities to enact change which is so very exciting in healthcare.”
“Hearing customer feedback as we plan is critical to us in the pharmaceutical space. Authenticx is a trusted partner not only for insights on existing products, but also to hear the voices of our customers before and during a new product launch.”
“It’s no surprise that technology is the future for healthcare. With Authenticx, we can listen to the voice of the customer in real time – we no longer have to wait until surveys come in after the fact.”