A SOLUTION FOR HEALTHCARE
Listen at scale with artificial intelligence.

Unlock conversation-driven insights with contextual reporting, powered by Authenticx AI. Bring conversational intelligence to your organization.

Turn conversations into actionable insights with Authenticx >

Your most valuable data is being stored and ignored.

What customer experience disruptions are not being surfaced? Do you know what obstacles are costing your organization and impacting your customers? Discover what you can uncover.

Listening at scale surfaces disruptions in the customer journey so they can be resolved. We call this the Eddy Effect.

Download the Eddy Effect Guide to Learn More

One source of truth. Authenticx drives change with AI-driven outcomes.

Life Sciences

Leverage patient and provider interactions to better direct compliance, CX, and operations leaders managing complex patient populations.
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Providers

The patient experience is not exclusive to the doctor’s office. Adapt to patient needs with healthcare-focused machine learning.
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Payer

Members keep calling. Do you know why? Survey fatigue makes it hard to get organic stories, feedback, and value drivers from customers.
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Listen at scale with AI built for healthcare.

You need a data partner that understands healthcare conversations are different. Authenticx identifies transformational opportunities with specialized, reliable AI trained by healthcare professionals for healthcare professionals.

Learn About Authenticx

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Organize and structure conversational data.

A fully-immersive blend of quantitative and qualitative insights provides valuable context. Activate 100% of conversation data with healthcare-specific LLMs.

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Account for every voice of your diverse patient population.

Authenticx makes it possible to combine existing customer interactions across calls, texts, chats, emails and more. Listen to the voices of your customers, at scale, with artificial intelligence at Authenticx.

See Authenticx in Action

Your customers are desperate to be heard. Are you listening?

Authenticx listens, analyzes, and activates customer voices to share insights that speak to the head and the heart. It’s data-backed storytelling at scale.

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“The Authenticx platform’s insights and audio montages brought to life our customers’ perspectives in a way that provided context and helped support our decision making. We were able to develop a scalable corporate listening program in which all leaders can truly listen to the voice of our customers on a regular basis.”

SVP, Sales and Marketing

TOP RATED GLOBAL TRAVEL MEDICAL COMPANY

“The Authenticx platform provides a combination of relevant quantified data with emotional weight, which is extremely impactful. We have immediately been able to increase the richness of our insight program because of Authenticx.”

VP, Corporate Development and General Counsel

LEADING COMPANY IN THE HEALTH AND HOSPITAL SYSTEM INDUSTRY

“Listening to the voice of our customers [using Authenticx] is no longer a ‘nice to have’ but a ‘have to have’”

Brand Manager

TOP 10 GLOBAL PHARMACEUTICAL COMPANY

“I didn’t know there was a platform to compare our vendors’ performance!”

Patient Support Program Leader

GLOBAL PHARMACEUTICAL COMPANY

“I now have for the first time in my life an appreciation for our agents who communicate with these patients. I’ve been woken up by what I’ve heard today…”

Marketing & Sales Leader

GLOBAL PHARMACEUTICAL COMPANY

“I just feel so much closer to the customers after working through this data and then hearing these presentations… thank you!”

Market & Customer Insights Leader

GLOBAL PHARMACEUTICAL COMPANY

“This call…wow. Listening to this call is definitely a great use case for Authentix, and an example of the worst thing you can do in customer service. “

Vice President of Operations

GLOBAL MEDICAL INSURANCE PROVIDER

“We have been able to reallocate our time to ‘solutioning’ vs. finding or assuming. You allow us to have data to back what needs to be solved.”

Manager, Quality & Experience

GLOBAL PHARMACEUTICAL COMPANY

“I truly love what Authenticx brings to the table. There are so many opportunities to improve patient care, patient experience, and team member experience that we wouldn’t have discovered if we did not embark on this journey with you all.”

Director, Revenue Cycle Operations

NATIONALLY RECOGNIZED HEALTHCARE SYSTEM

“We have had the ability to take action and empower and equip employees so that they actually have the needed resources and tools to really serve our patient population. This has provided opportunities to enact change which is so very exciting in healthcare.”

Director, Patient Care & Experience

REGIONAL HEALTH SYSTEM

“Hearing customer feedback as we plan is critical to us in the pharmaceutical space. Authenticx is a trusted partner not only for insights on existing products, but also to hear the voices of our customers before and during a new product launch.”

Director, Patient Services

SPECIALTY BIOTECHNOLOGY ORGANIZATION

“It’s no surprise that technology is the future for healthcare. With Authenticx, we can listen to the voice of the customer in real time – we no longer have to wait until surveys come in after the fact.”

Vice President, Managed Care

REGIONAL HEALTH SYSTEM

Bring conversational intelligence to your organization.

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See Authenticx in Action

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A SOLUTION FOR HEALTHCARE
Listen at scale with artificial intelligence.

Your most valuable data is being stored and ignored.

Listening at scale surfaces disruptions in the customer journey so they can be resolved. We call this the Eddy Effect.