THE NEW STANDARD FOR
Humanizing conversational intelligence in healthcare.
Authenticx analyzes millions of conversations to surface recurring trends that healthcare organizations use to make informed, proactive decisions.
Your transformational opportunities are being stored and ignored.
Using customer interaction data, we’ll help you reveal hidden barriers, motivators, and transformational strategies.
One source of truth. Insights across healthcare.
Leverage patient and provider interactions to better direct compliance, CX, and operations leaders managing complex patient populations.
The patient experience is not exclusive to the doctor’s office. Adapt to patient needs with healthcare-focused machine learning.
Members keep calling. Do you know why? Survey fatigue makes it hard to get organic stories, feedback, and value drivers from customers.
Your customers are desperate to be heard. Are you listening?
We’re more than a software solution. Authenticx listens, analyzes, and activates customer voices to share insights that speak to the head and the heart. It’s data-backed storytelling at scale.
From healthcare, for healthcare.
You need a data partner that understands healthcare conversations are different. Our software connects qualitative human emotion to quantitative metrics to identify transformational opportunities in healthcare.
Account for every voice of your diverse patient population.
Authenticx makes it possible to combine existing customer interactions across calls, texts, chats, emails and more. We are a single data source that is organized around your specific needs, interests, sources, and categories.
Organize and structure conversational data.
A fully-immersive blend of quantitative and qualitative insights provides valuable context with data-backed storytelling and conversational intelligence. Categorize and tag existing data to give it structure and share across the organization.
“The Authenticx platform’s insights and audio montages brought to life our customers’ perspectives in a way that provided context and helped support our decision making. We were able to develop a scalable corporate listening program in which all leaders can truly listen to the voice of our customers on a regular basis.”
“The Authenticx platform provides a combination of relevant quantified data with emotional weight, which is extremely impactful. We have immediately been able to increase the richness of our insight program because of Authenticx.”
“Listening to the voice of our customers [using Authenticx] is no longer a ‘nice to have’ but a ‘have to have’”
“I didn’t know there was a platform to compare our vendors’ performance!”
“I now have for the first time in my life an apprecation for our agents who communicate with these patients. I’ve been woken up by what I’ve heard today…”
“I just feel so much closer to the customers after working through this data and then hearing these presentations… thank you!”
“This call…wow. Listening to this call is definitely a great use case for Authentix, and an example of the worst thing you can do in customer service. “
“We have been able to reallocate our time to ‘solutioning’ vs. finding or assuming. You allow us to have data to back what needs to be solved.”
“I truly love what Authenticx brings to the table. There are so many opportunities to improve patient care, patient experience, and team member experience that we wouldn’t have discovered if we did not embark on this journey with you all.”
“We have had the ability to take action and empower and equip employees so that they actually have the needed resources and tools to really serve our patient population. This has provided opportunities to enact change which is so very exciting in healthcare.”