A SOLUTION FOR HEALTHCARE
Listen at scale with artificial intelligence.
Unlock conversation-driven insights with contextual reporting, powered by Authenticx AI. Bring conversational intelligence to your organization.
Your most valuable data is being stored and ignored.
What customer experience disruptions are not being surfaced? Do you know what obstacles are costing your organization and impacting your customers? Discover what you can uncover.
One source of truth. Authenticx drives change with AI-driven outcomes.
Leverage patient and provider interactions to better direct compliance, CX, and operations leaders managing complex patient populations.
The patient experience is not exclusive to the doctor’s office. Adapt to patient needs with healthcare-focused machine learning.
Members keep calling. Do you know why? Survey fatigue makes it hard to get organic stories, feedback, and value drivers from customers.
Listen at scale with AI built for healthcare.
You need a data partner that understands healthcare conversations are different. Authenticx identifies transformational opportunities with specialized, reliable AI trained by healthcare professionals for healthcare professionals.
Organize and structure conversational data.
A fully-immersive blend of quantitative and qualitative insights provides valuable context. Activate 100% of conversation data with healthcare-specific LLMs.
Account for every voice of your diverse patient population.
Authenticx makes it possible to combine existing customer interactions across calls, texts, chats, emails and more. Listen to the voices of your customers, at scale, with artificial intelligence at Authenticx.
Your customers are desperate to be heard. Are you listening?
Authenticx listens, analyzes, and activates customer voices to share insights that speak to the head and the heart. It’s data-backed storytelling at scale.
“The Authenticx platform’s insights and audio montages brought to life our customers’ perspectives in a way that provided context and helped support our decision making. We were able to develop a scalable corporate listening program in which all leaders can truly listen to the voice of our customers on a regular basis.”
“The Authenticx platform provides a combination of relevant quantified data with emotional weight, which is extremely impactful. We have immediately been able to increase the richness of our insight program because of Authenticx.”
“Listening to the voice of our customers [using Authenticx] is no longer a ‘nice to have’ but a ‘have to have’”
“I didn’t know there was a platform to compare our vendors’ performance!”
“I now have for the first time in my life an appreciation for our agents who communicate with these patients. I’ve been woken up by what I’ve heard today…”
“I just feel so much closer to the customers after working through this data and then hearing these presentations… thank you!”
“This call…wow. Listening to this call is definitely a great use case for Authentix, and an example of the worst thing you can do in customer service. “
“We have been able to reallocate our time to ‘solutioning’ vs. finding or assuming. You allow us to have data to back what needs to be solved.”
“I truly love what Authenticx brings to the table. There are so many opportunities to improve patient care, patient experience, and team member experience that we wouldn’t have discovered if we did not embark on this journey with you all.”
“We have had the ability to take action and empower and equip employees so that they actually have the needed resources and tools to really serve our patient population. This has provided opportunities to enact change which is so very exciting in healthcare.”
“Hearing customer feedback as we plan is critical to us in the pharmaceutical space. Authenticx is a trusted partner not only for insights on existing products, but also to hear the voices of our customers before and during a new product launch.”
“It’s no surprise that technology is the future for healthcare. With Authenticx, we can listen to the voice of the customer in real time – we no longer have to wait until surveys come in after the fact.”