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Posts by category
- Category: Artificial Intelligence
- Building Responsible AI in Pharmacovigilance
- Healthcare and AI News Featuring Authenticx in 2024
- Authenticx for Life Sciences: Highlighted Customer Stories
- Checklist: 5 Benefits of Using AI to Scale Pharma Market Insights
- Key Ways AI Impacts Pharma Market Insights with Measurable ROI
- Adverse Event Detection and Monitoring with AI
- Listen with AI to Improve Patient Access and Therapy Adherence
- Fortune | The Best Investment Opportunities in AI for Healthcare
- Identify the Eddy Effect: Where’s the Eddy?
- Transforming the Impact of Central Scheduling
- Optimize your Nurses’ Time with AI
- Guide: Authenticx Healthcare Solution
- Checklist: 5 Practices to Combat Patient Leakage with AI
- Improve Patient Scheduling and Access to Care with AI
- Authenticx Launches Generative AI Solution Built Exclusively for Healthcare Customer Experience
- Developing Data Storytelling Skills for CX Leaders
- Achieve Outcomes with Call Center AI
- Checklist: 5 Ways AI Improves Medicare Advantage Star Ratings
- Authenticx for Payers: Highlighted Customer Stories
- Improving Health Plan Member Retention with AI
- Authenticx Welcomes Serial Entrepreneur Dr. Don Brown to its Board of Directors
- Using AI to Improve Healthcare Call Center Performance
- 2024 Predictions Featuring Authenticx Voices
- Using AI to Improve Star Ratings in 2024
- Healthcare Industry Insights Featuring Authenticx Voices in 2023
- 5 Healthcare Trends in Tech and Innovation in 2024
- Unveiling Tomorrow’s Trends: Crushing the Healthcare Complexity
- Authenticx Reports Significant Growth in 2023, Doubling Customer Count
- 2023 Most Popular Healthcare Resources from Authenticx
- Data Storytelling with Artificial Intelligence
- Explore & Discover with Conversational Intelligence
- Anticipating the Next Era of AI in Healthcare
- The Next Era of Customer Listening: Customers Will Show the Way
- A Conversation on Conversation Summary AI Models
- Authenticx Identifies Opportunities to Improve, Streamline Healthcare CX with AI
- Listen at Scale: The Next Era of Artificial Intelligence
- Building AI for Healthcare Organizations
- Pharma Customer Engagement USA 2023
- The Patient Experience Exchange
- NPR | Authenticx Humanizes Artificial Intelligence via Gleaned Healthcare Tele-conversations
- Investment in AI: Setting Parameters with LLMs
- CX Measurement is Evolving – The Eras Tour
- What’s Next? Start Listening with Conversational AI Tools for Healthcare
- Harnessing a Renewable Source of Insights with AI: A Recap
- Webinar: Harnessing A Renewable Source of Business Intelligence with Conversational AI
- Guide: Call Center Script Frequently Asked Questions
- Elevating Adherence with Product and Process Insights
- Three Ways Artificial Intelligence is Changing How Healthcare Listens
- Mitigating AI biases in Healthcare: A Recap
- Authenticx Improves the Member Experience During Medicare Open Enrollment
- Generative AI is Changing How Healthcare Innovates
- The Business of Healthcare is Crushing Care
- 5 Reasons Why Agent Training Balances Call Center Script Adherence
- Authenticx Furthers Investment in Conversational AI with Addition of CPO
- Using AI in Healthcare: Medicare and Medicaid Data
- Checklist: 4 Ways Artificial Intelligence is Helping Healthcare Listen at Scale
- The Cost of NPS
- HFMA Revenue Cycle Conference
- Don’t Forget the Human Component of AI
- Spiceworks | The Value of Dark Data for Customer Insights in the Healthcare Industry
- Authenticx Expands Automation Capabilities with New Autoscoring Tool
- Automating Data Analysis in a Changing Economic Climate with Autoscoring
- What is Accessible Machine Learning and Why is it Essential for Conversations?
- 2023 Trends & Predictions Featuring Authenticx Voices
- Authenticx Announces $20M in Series B Funding to Enhance the Customer Journey
- Three Healthcare Movements That Will Continue Throughout 2023
- 5 Ways Data Analysis in Healthcare is Changing
- 2022 | Most Popular Healthcare Resources from Authenticx
- Authenticx Ends Year on High Note, Looks Ahead to 2023
- Trending | 2023 Healthcare Predictions
- Gain Insights and Visibility on Member Experience
- How Does Artificial Intelligence Actually Work? A Guide on Conversational Intelligence
- How Real-Time Agent Alerts are Harming Customer Experience
- Why Healthcare-Specific AI Matters in Conversational Intelligence
- CTO Michael Armstrong Recognized as ‘Tech Exec of the Year’
- Big Data Analytics (& Why Dark Data Matters)
- Myths vs. Facts: How Artificial Intelligence Is Changing the Way Healthcare Listens
- Social Determinants of Health: Unearth Barriers and Prompt Positive Outcomes
- 5 Most Popular Healthcare Resources in 2021
- 3 Reasons Healthcare Leaders Need to Prioritize AI and Data Analytics in 2022
- Category: Authenticx
- The Beryl Institute | The Weight of Responsibility: Using AI in the Patient Experience
- Becker’s Spring Payer Issues Roundtable
- Medicare Market Innovations Forum
- Podcast Episodes Featuring Authenticx Voices in 2024
- Pharma USA 2024
- ACCESS USA 2024
- AHIP Medicare, Medicaid, Duals & Commercial Markets Forum
- 4 Ways to Improve Revenue Cycle Management
- Authenticx presents Crushing Complexity: The Evolving Business of Healthcare
- ViVE 2024
- Podcast Episodes Featuring Authenticx Voices in 2023
- CFO Kip Zurcher Recognized as ‘CFO of the Year’
- The Beryl Institute ELEVATE PX
- DigiPharma Connect
- CX Healthcare Exchange East
- Using Patient Insights to Improve the Prescription Process
- Fierce Health Payer Summit
- Patient Support Services Congress
- Re-Imagining Quality with Unprecedented Visibility
- Scaling Regulatory Monitoring without Added Cost
- Reducing Administrative Backlog for Agents and Members
- Using AI-Driven Insights to Modernize Member ID Cards
- Improving End-to-End Member Portal Experience
- The Inaugural Authenticx Summit: Recapping Voices23
- HLTH 2023
- Webinar Recap | The Beryl Institute: The Evolving Business of Healthcare
- Julie Gallina: Professional with the Superpower of Connection Wins Tech 25 Award
- NASP Annual Meeting 2023
- Hubs West 2023
- Advancing Women’s Leadership in Pharma & Healthcare
- Reflecting to Understand Today’s Business of Healthcare
- Improving the Patient Journey: Clinical and Administrative Obstacles + Opportunities
- Beryl Institute: The Evolving Business of Healthcare
- Authenticx Ranks No. 349 on the 2023 Inc 5000
- Specialty Networks and Patient Support Services Summit
- Reducing Adoption Barriers in Specialty Therapy Launch
- Preventing Refill Delays Amid Supply Chain Disruption
- Member Engagement & Experience Symposium
- HFMA Annual Conference
- Qualipalooza Quality Leadership Summit
- ThINc360 The Healthcare Innovation Congress
- Future Pharma 2023
- Emerging Insights from Chat-driven Conversations
- Monitoring Technical Support for Medical Device
- Preparing for Medicare Open Enrollment with Impactful Insights
- PMSA Annual Conference
- Improve Digital Patient Portal UX with Insights Directly from your Customers
- Understanding Patient Confusion to Resolve Financial Assistance Pain Points
- Authenticx Recognized as 2023 Fast 25 Company
- Digital Insurance Summit
- Asembia’s AX24 Summit
- Becker’s Hospital Review Annual Meeting
- Preparing Call Centers for Competitor Brand Messaging
- Improve Health Insurance Call Center Scripts by Listening at Scale
- Finding Unexpected Brand Detractors with Unsolicited Feedback
- Enhancing the Patient Experience Through Employee Conversations: A Recap
- Customer Voices | Center Communication
- Improving the Customer Journey by Understanding Call Drivers
- Customer Voices | Calling for a Communicative Industry
- Using Competitive Insights to Improve Storytelling
- RISE Medicare Marketing & Sales Summit
- Customer Voices | Generating Communication
- Customer Voices | A Multigenerational Approach
- PCMA Business Forum
- HCP 2023 Spring Hospital Pharmacy Conference
- Podcast Episodes Featuring Authenticx Voices in 2022
- How Changes (like Healthcare Price Transparency) Are Impacting Customer Experience Across Healthcare
- Navigating the Complexities of Medicare as a Trusted Guide
- MyCustomer | Complexity is Crushing Healthcare Customer Experience
- CXM | The End of Traditional Customer Surveys: What’s Coming Next?
- Understanding How SDOH Impacts Scheduling Across a Hospital System
- 3 Reasons Conversational Data is Revolutionizing Customer Experience Strategy
- Celebrating Positive Impact by Addressing Support Disruptions
- Leveraging Conversations in Call Center Vendor Training
- Identify Trends with High Volume Data Processing
- Combating Brand Detractors to Improve Customer Experience
- Patient Adherence Disruptions for Specialty Medicine
- Authenticx Releases 3rd Annual ‘Customer Voices Report’
- Customer Voices Report (3rd Edition): The Rise of Customer-Centricity Across Healthcare
- VP of Talent Darron Lasley Recognized as ‘HR Impact Award Honoree’
- Flag and Address Risk by Listening at Scale
- Using Conversational Data to Clarify Brand Messaging
- Authenticx Delivers Conversational Data Insights to the Life Sciences Industry
- Authenticx Launches a Comprehensive Solution for End-to-End Quality Management
- 5 Ways Call Center Quality Leaders Can Shift from a Reactive to Proactive Approach
- The Beryl Institute Learning Bite with CEO Amy Brown
- 3 Best Practices to Improving Sentiment Analysis Scores in Your Call Center
- Understanding Why the Eddy Effect is a Powerful Customer Experience Metric
- Moving from a Transactional to Patient-centric Customer Experience
- Improving the Shipping Notification Process Between Pharmacy Manufacturer and Healthcare Providers
- A Qualitative Analysis of the Entire Patient Journey From Beginning to End
- Customer Experience in Healthcare: Why Surveys Are Not Enough
- Adopting a Patient-Centric Approach in Specialty Pharmacy
- Improving Accessibility to Mental Health Resources
- Listening to Improve Billing Statements and Reduce Calls
- Listening for the Employee Experience: A First Step to Address Burnout in Healthcare Workers
- Authenticx Introduces Eddy Effect Dashboard to Identify and Attack Disruptions in the Customer Journey
- An Update: How Authenticx is offering support to ‘sister’ tech company SoftGeneral
- Amy Brown Creates Authenticx to Transform Healthcare Customer Experience
- Why conversational AI is an effective listening tool
- Improving the patient journey through speech analytics
- Unlocking Conversational Data: 3 Insights to Enhance the Patient Experience in Healthcare
- 5 Insights to Improve Patient Experience Across Healthcare
- Authenticx Enhances Platform Capabilities to Drive Improvement in the Healthcare Experience
- Understanding Drivers of Long Calls
- Gain Detailed, Specific Brand Insights to Improve Patient Experience
- Leveraging a Pilot Program Before Scaling
- The Immense Power of Listening to the Voice of the Customer
- Increase Patient Adherence & Product Device Utilization
- Real-Time Feedback for Action-Based Decision-Making
- The Power of Voice Technology
- Customer Experience in Healthcare Means Understanding the Obstacles and Disruptions Facing your Customers
- Authenticx selected as nominee for TechPoint Mira Awards honoring ‘The Best of Tech in Indiana’
- Importance of Customer Experience in Healthcare
- Pharma is rethinking ‘listening:’ From adverse events to patient-centric approaches
- Authenticx releases 2nd annual “Customer Voices Report”
- Uncover Actionable Nursing Triage Line Insights and Training Opportunities
- Tips to Keep the Customer Journey Top of Mind During Medicare Open Enrollment
- 4 Ways Health Data Analytics Provide Structured, Actionable Insights
- Increase Quality Score Across Call Center Vendors with Authenticx
- Sally Perkins: Unconventional Software Superstar Wins Tech 25 Award
- Improve Agent Training and Performance with Authenticx
- Monitor Customer Calls and Improve Contact Center Quality with Authenticx
- Increase Monitoring and Reduce Compliance Observations with Authenticx
- Authenticx Experiences Growth Momentum, Raises $7.5M in Series A Funding
- What is Accessible Machine Learning?
- How Authenticx is Using AI to Drive Actionable Insights
- Unstructured Data: The Challenge and the Opportunity
- Uncover the Raw Unsolicited Truth of What Your Patients are Experiencing with Authenticx
- A Conversation with Amy Brown & Michael Armstrong
- Authenticx Selected as a Nominee for TechPoint’s Mira Awards Honoring ‘The Best of Tech in Indiana’
- Identify Sources of Customer Friction & Improve Retention with Authenticx
- Authenticx’s Commitment to Security Verified with SOC 2 Type 1
- Traditional Speech Analytics Don’t Go Deep Enough
- Nothing Replaces Listening
- Redefining What It Means to Listen at Scale
- 14,000 Customer Call Analysis Shows Corporate America isn’t Listening to its Clientele
- Authenticx Adds SaaS Leader Kip Zurcher as COO
- Use Customer Feedback to Optimize Conversion with Authenticx
- Building a Human-Centered Brand with Authenticx
- Increase Visibility and Oversight of Contact Center Compliance with Authenticx
- Why I Founded Authenticx
- Authenticx Raises $800,000 Pre-Seed Round, Creates New Standard for Health Systems to Listen to Their Patients
- Category: Authenticx at Events
- Category: Compliance
- Category: Contact Center Best Practices
- The Complete Eddy Effect Guide: How to Identify, Measure & Resolve Breakdowns Within Your Customer Journey
- How to Monitor the Eddy Effect
- How to Measure the Impact of the Eddy Effect
- How to Identify the Eddy Effect
- The Most Important Customer Experience Metric You’re Not Measuring Today
- Patient Insights Trends: Why They’re Calling, Why They’re Staying, and Why They’re Leaving Life Sciences Brands
- The Complete Guide to Unsolicited Feedback
- Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year
- Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers
- Flu Season is Coming. Is Your Contact Center Ready?
- 3 Key Ingredients to Transforming Customer Contact Center Performance
- How Contact Centers Can Adapt to Address Coronavirus Concerns
- Category: Crushing Complexity
- Category: Customer Experience
- Checklist: 5 Ways to Listen to the Voice of your Customers
- Webinar: Looking Back to Leap Forward
- The Ultimate Guide to Unsolicited Feedback: How to Transform CX with Conversational Data
- Webinar: Importance of Voice Technology for Customer Experiences
- Webinar: Improve the Digital Experience with Unsolicited Customer Feedback
- Customer Voices Report (2nd Edition): Solve Disruptions in the Customer Journey
- How to Resolve Eddies
- Customer Service: A Fly on the Wall
- Why the Eddy Effect Matters
- What is the Eddy Effect?
- Complicated Processes are Confusing Healthcare Customers
- Economic Instability is at a High & It’s Hurting Your Customers
- Communication Breakdown is Destroying the Customer Journey
- What Are Brand Detractors & How Should You Handle Them?
- What Are Brand Values & How Do You Amplify Them?
- How to Measure and Improve Brand Perception with Unsolicited Customer Feedback
- How to Better Understand Your Customers by Listening
- The Eddy Effect: The Top Driver of Bad Customer Experience
- 4 Healthcare Leaders Share What It’s Like to Connect with Their Customers Again
- How to Revolutionize Customer Experience through Listening
- NPS is a Metric, Not a Strategy: 4 Questions to Consider Whether Your Company Goes Beyond the Metrics
- How to Create an Impactful Customer Journey Map
- The CX Paradox: Why Customer Experience Trends Don’t Yield the Results We’re Craving
- The Art of Listening: Why Investing in Customer Experience Software Isn’t Enough
- Category: Customer Insights
- Customer Listening Playbook
- Customer Voices Report: Unsolicited Customer Feedback in Healthcare
- Webinar: How to Listen to Customer Conversations at Scale
- Survey Fatigue: Why Companies are Over-Burdening Customers and How They Can Get More with Less
- The Richest Source of Customer Feedback Isn’t Another Survey – It’s Your Call Center
- The Insights Gap Between Operations and Marketing
- Category: Eddy Effect
- Category: Marketing
- Category: Medical Device
- Category: Operations
- Category: Payer
- Category: Pharma
- Category: Product
- Category: Provider
- Category: Quality