The Eddy Effect occurs when a customer gets stuck in their customer journey. Daily, 25% of healthcare customers are stuck in their customer journey. This costs healthcare companies millions of dollars each year. Download the Eddy Effect Guide to learn more about identifying and measuring these breakdowns in the customer journey.
In the Eddy Effect Guide you’ll learn:
- What the Eddy Effect is and how CX obstacles impact the customer
- How to identify Eddies within your own organization
- How to measure and monitor the Eddy Effect
- Steps to resolve Eddies inside your own organization
- Ways to stop this avoidable drain on corporate resources and prevent this unnecessary pain for your customers
Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.
Want to learn more? Contact us!