Authenticx for Healthcare Providers
Patient experience in healthcare is changing.
Is your strategy to adapt working? You wouldn’t go to a doctor that couldn’t offer a diagnosis. The same rule applies to the data tools being leveraged to monitor customer experience.
Gain Insights to Improve Efficiencies and Clerical Errors
Problems Facing Hospitals & Providers
- Disparate data sources
- Feedback is survey dependent
- Lack of access to entire patient population
- Digital transformation and investment roadblocks
- Dated methods to aggregate and analyze data channels
How Authenticx Helps
- Reduce unnecessary calls
- Identify drivers of patient attrition or retention
- Report trends over time for quality improvement
- Monitor call center performance and agent effectiveness
The patient experience is not exclusive to the doctor’s office. Adapt to better understand patient needs.
We come from healthcare
Adapt and improve agent training based on patient conversations.
Authenticx analyzes millions of healthcare-focused conversations to identify recurring trends and disruptions.
Powerful insights fuel decision-making
Capture feedback across systems to evaluate the full picture.
Proprietary machine learning models classify and auto-score conversations.
Solutions for hospitals and providers
Diagnose pain points where patients are getting stuck and facing disruptions.
Quality and compliance sampling for efficient monitoring of call agents.
Build a patient-centric experience that aggregates data to a single source.
Authenticx identifies where resources are being wasted and actionable steps to resolve disruptions with data providers are already collecting.See Authenticx in Action
Understand how nurses and schedulers are responding to patient calls
A leading regional health system needed to know how schedulers and nurses were responding to inbound calls on a nursing triage line. Authenticx uncovered actionable insights within two weeks so operations leaders could make appropriate recommendations.
“Authenticx provides a combination of relevant quantified data with emotional weight, which is extremely impactful. ”VP, Corporate Development and General Counsel