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Authenticx for Healthcare Providers

Patient experience in healthcare is changing.

Is your strategy to adapt working? You wouldn’t go to a doctor that couldn’t offer a diagnosis. The same rule applies to the data tools being leveraged to monitor customer experience.

Gain Insights to Improve Efficiencies and Clerical Errors

Problems Facing Hospitals & Providers

  • Disparate data sources
  • Feedback is survey dependent
  • Lack of access to entire patient population
  • Digital transformation and investment roadblocks
  • Dated methods to aggregate and analyze data channels

How Authenticx Helps

  • Reduce unnecessary calls
  • Identify drivers of patient attrition or retention
  • Report trends over time for quality improvement
  • Monitor call center performance and agent effectiveness

The patient experience is not exclusive to the doctor’s office. Adapt to better understand patient needs.

Powerful insights fuel decision-making

Capture feedback across systems to evaluate the full picture.

Proprietary machine learning models classify and auto-score conversations.

Solutions for hospitals and providers

Diagnose pain points where patients are getting stuck and facing disruptions.

Quality and compliance sampling for efficient monitoring of call agents.

Build a patient-centric experience that aggregates data to a single source.

Authenticx identifies where resources are being wasted and actionable steps to resolve disruptions with data providers are already collecting.

See Authenticx in Action
Authenticx Solution | Speech Analytics Software

CASE STUDY

Understand how nurses and schedulers are responding to patient calls

A leading regional health system needed to know how schedulers and nurses were responding to inbound calls on a nursing triage line. Authenticx uncovered actionable insights within two weeks so operations leaders could make appropriate recommendations.

Nursing Triage Customer Story

“Authenticx provides a combination of relevant quantified data with emotional weight, which is extremely impactful. ”

VP, Corporate Development and General Counsel LEADING HEALTH AND HOSPITAL SYSTEM

Authenticx for Healthcare Provider Leaders in:

Marketing

Compliance | Authenticx

Compliance

Operations | Authenticx

Operations

Customer Experience

Proud Partners

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