AI for Pharma

Drive competitive outcomes with AI. 

From initial brand launch through therapy adherence, Authenticx turns everyday conversations into comprehensive insights about your patient’s journey.

Pharma Life Sciences with Authenticx AI

Reduce barriers to therapy

See how Authenticx reduced conversations with unresolved consent form questions by +50%

Customer Friction

of calls from a technical support line contained customer friction points

Risk Management

Reduction in compliance observations within 5 months for one of our clients


Calls evaluated over a 6-week period to discover drivers of discontinuation

Positive ROI impact

Analyze conversations at scale to make data-driven decisions to optimize process and experience with Authenticx.

Strategically adapt to meet patient needs.

Powerful insights fuel decision-making

Improve reporting using centralized conversation data from every customer touchpoint. 

Pinpoint early indicators of customer behavior to pivot strategy across the brand lifecycle.

AI solutions for for pharma manufacturing

Proprietary machine learning models classify and evaluate conversations from hub vendors.

Reliably identify adverse events, product quality compliants, and other compliance events.

Improve compliance and maintain patient safety

Prescriptively monitor patient interactions to identify and elevate risks, such as adverse events, quality product complaints, and special situations.

Risk management with Authenticx | Customer experience in pharma

Access early indicators of therapy adherence

Optimize brand strategy with AI-driven analysis of conversations to improve patient support and therapy adherence.

Brand Insights for Pharma with Authenticx AI

Manage vendor quality to reduce spend

Take proactive steps to streamline consistency across hub vendors with unified QA reporting and AI-completed evaluation to listen at scale.

Vendor Management in Pharma | Authenticx Customer Experience

Specialty Pharmacy

Facilitate a more effective patient and provider experience with insights on accessibility, affordability, enrollment, and reimbursement to win business.

  • Quantify and contextualize how patients and providers navigate your process.
  • Measure contact center effectiveness with enhanced visibility and comprehensive insights.
  • Gain valuable context on why patients stop or change treatment plans to evaluate means of access and other SDOH factors.

Medical Device

Analyze conversations to optimize troubleshooting and drive improved ROI.

  • Equip your field team with insights on leading causes of field service deployments, product replacement, and more to best serve your customers.
  • Aggregate data on why patients face frustration or confusion maintaining or using their device.
  • Access insights on call center agent effectiveness to surface common drivers of disruption to quickly onboard employees.
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