Authenticx for Pharma
Drive competitive insights with AI.
From launch onward, leverage artificial intelligence to listen at scale to identify disruptions impacting patients throughout their treatment journey.
Reduce barriers to therapy
See how Authenticx reduced conversations with unresolved consent form questions by +50%
Customer Friction
31%
Eddy Effect rate for technical support call line
Risk Management
800K
AI-analyzed interactions reviewed for incorrect script guidance
Adherence
2,200
Human-evaluated calls to analyze reasons for therapy discontinuation
Positive ROI impact
Analyze conversations at scale to make data-driven decisions to optimize process and experience with Authenticx.
Strategically adapt to meet patient needs.
Built specifically for healthcare
Verticalized AI offers superior accuracy with better recognition of the terms, brand names, and process terminology.
Leverage AI to solve problems specific to pharmaceutical manufacturing & life science teams and vendors.
Powerful insights fuel decision-making
Improve reporting using centralized conversation data from every customer touchpoint.
Pinpoint early indicators of customer behavior to pivot strategy across the brand lifecycle.
AI solutions for for pharma manufacturing
Proprietary machine learning models classify and evaluate conversations from hub vendors.
Reliably identify adverse events, product quality compliants, and other compliance events.
Brand Insights
Vendor Management
Risk & Compliance
Access early indicators of therapy adherence
Optimize brand strategy with AI-driven analysis of conversations to improve patient support and therapy adherence.
Manage vendor quality to reduce spend
Take proactive steps to streamline consistency across hub vendors with unified QA reporting and AI-completed evaluation to listen at scale.
Maintain customer safety and security
Expand monitoring of customer interactions to reduce the risk of adverse events and product quality complaints.
Specialty Pharmacy
Facilitate a more effective patient and provider experience with insights on accessibility, affordability, enrollment, and reimbursement to win business.
- Quantify and contextualize how patients and providers navigate your process.
- Measure contact center effectiveness with enhanced visibility and comprehensive insights.
- Gain valuable context on why patients stop or change treatment plans to evaluate means of access and other SDOH factors.
Medical Device
Analyze conversations to optimize troubleshooting and drive improved ROI.
- Equip your field team with insights on leading causes of field service deployments, product replacement, and more to best serve your customers.
- Aggregate data on why patients face frustration or confusion maintaining or using their device.
- Access insights on call center agent effectiveness to surface common drivers of disruption to quickly onboard employees.