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Reduce barriers to therapy

See how Authenticx reduced conversations with unresolved consent form questions by +50%

Customer Friction

31%
Eddy Effect rate for technical support call line

Risk Management

800K
AI-analyzed interactions reviewed for incorrect script guidance

Adherence

2,200
Human-evaluated calls to analyze reasons for therapy discontinuation

Positive ROI impact

Analyze conversations at scale to make data-driven decisions to optimize process and experience with Authenticx.

Strategically adapt to meet patient needs.

Powerful insights fuel decision-making

Improve reporting using centralized conversation data from every customer touchpoint. 

Pinpoint early indicators of customer behavior to pivot strategy across the brand lifecycle.

AI solutions for for pharma manufacturing

Proprietary machine learning models classify and evaluate conversations from hub vendors.

Reliably identify adverse events, product quality compliants, and other compliance events.

Access early indicators of therapy adherence

Optimize brand strategy with AI-driven analysis of conversations to improve patient support and therapy adherence.

Brand Insights for Pharma with Authenticx AI

Manage vendor quality to reduce spend

Take proactive steps to streamline consistency across hub vendors with unified QA reporting and AI-completed evaluation to listen at scale.

Vendor Management in Pharma | Authenticx Customer Experience

Maintain customer safety and security

Expand monitoring of customer interactions to reduce the risk of adverse events and product quality complaints.

Risk management with Authenticx | Customer experience in pharma

Specialty Pharmacy

Facilitate a more effective patient and provider experience with insights on accessibility, affordability, enrollment, and reimbursement to win business.

  • Quantify and contextualize how patients and providers navigate your process.
  • Measure contact center effectiveness with enhanced visibility and comprehensive insights.
  • Gain valuable context on why patients stop or change treatment plans to evaluate means of access and other SDOH factors.

Medical Device

Analyze conversations to optimize troubleshooting and drive improved ROI.

  • Equip your field team with insights on leading causes of field service deployments, product replacement, and more to best serve your customers.
  • Aggregate data on why patients face frustration or confusion maintaining or using their device.
  • Access insights on call center agent effectiveness to surface common drivers of disruption to quickly onboard employees.
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