Insight with Authenticx

Identify customer trends and disruption

Build a customer-centric strategy with automated, accurate unsolicited customer feedback.

Genuine, Honest Customer Feedback

Leverage AI to unlock a renewable source of customer insight and trends.

Key Features

Quality Assurance Auto-Scoring | Authenticx

Customer Journey Immersion

Gain visibility into the entire customer journey and identify disruptions within your customer experience.

Better understand systemic barriers that lower accessibility and quality of care for your customers.

High Impact Customer Feedback Analysis | Authenticx

High-Impact Competitive Insights

Hear audio clips, view testimonials, and understand trends without additional time and investment.

Report on how customers are responding to and discussing brand competitors.

Case Study

Finding Unexpected Brand Detractors with Unsolicited Feedback

While evaluating call interactions for an HMO, Authenticx highlighted instances when customers indicated confusion with website navigation and instances where the call center agents struggled to help customers locate specific items on the organization’s website.

Finding Unexpected Brand Detractors with Unsolicited Feedback | Authenticx
autoscoring_hero | Authenticx

Evaluate and score customer interactions at scale with autoscoring.

Autoscoring uses machine learning to sample and score interactions based on specified pre-set and custom criteria.

Tell Me More

Don’t just report data. Share the whole story.

Smart Sample™

Targeted evaluations of conversations containing topics and themes that matter most to the organization.

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Eddy Effect™ Dashboard

Identify and attack disruptions in the customer journey by surfacing customer interaction trends in one convenient location.

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Montage Builder™

Create a story around a particular topic by combining relevant audio clips in your customers’ own voices.

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