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CUSTOMER EXPERIENCE SOFTWARE

Built from healthcare for healthcare.

Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.

The stakes are higher in healthcare.

You wouldn’t go to a doctor that couldn’t offer a diagnosis. Why are you doing it with your data tools?

Authenticx makes it possible to combine existing customer interactions across channels that are organized around your specific needs, interests, sources, and categories. A new standard for humanizing conversational intelligence at scale.

Aggregate

Accelerate what’s already in motion.

Understanding begins by listening and engaging with the story your customers are sharing.

  • Powerful, immersive insights fuel sound decision making
  • Gain context that NPS and surveys commonly miss
  • Combine data across silos, channels, and teams

Analyze

Fully-immersive blend of quantitative and qualitative insights.

Gain valuable context with targeted evaluations and data-backed storytelling.

  • Organize conversational insights by needs, interests, drivers, sources, and other indicators
  • Quality and compliance sampling for efficient monitoring
  • Proprietary machine learning models classify and auto-score

Activate

Confidently take action.

Healthcare conversations are different. Now is the time to identify and diagnose these pain points.

  • Categorize and tag existing data to give it structure and share across the organization
  • Account for every voice of your diverse patient population
  • Measure agent performance and engage in coaching to improve quality scores

Key Solution Features

Speech Analyticx™

Drill into transcripts and audio with automated topic identification and rule-based classification

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Smart Sample™

Targeted evaluations pursuing topics and themes that matter most to the organization

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Smart Predict™

Machine learning autoscores conversational evaluations to transform how analysts work

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Montage Builder™

Create a story around a particular topic by combining relevant clips in your customers’ own voices

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Identify and attack disruptions in the customer journey with confidence by surfacing customer interaction trends in one convenient location.

Introducing The Eddy Effect Dashboard

Authenticx for Healthcare:

Life Sciences | Authenticx

Life Sciences

Providers | Authenticx

Providers

Payers

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