CUSTOMER EXPERIENCE SOFTWARE

Built from healthcare for healthcare.

Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.

Request a Demo

See a Preview

The stakes are higher in healthcare.

You wouldn’t go to a doctor that couldn’t offer a diagnosis. Why are you doing it with your data tools?

Authenticx makes it possible to combine existing customer interactions across channels that are organized around your specific needs, interests, sources, and categories. A new standard for humanizing conversational intelligence at scale.

Aggregate Analyze Activate

Aggregate

Accelerate what’s already in motion.

Understanding begins by listening and engaging with the story your customers are sharing.

Powerful, immersive insights fuel sound decision making
Gain context that NPS and surveys commonly miss
Combine data across silos, channels, and teams

Analyze

Fully-immersive blend of quantitative and qualitative insights.

Gain valuable context with targeted evaluations and data-backed storytelling.

Organize conversational insights by needs, interests, drivers, sources, and other indicators
Quality and compliance sampling for efficient monitoring
Proprietary machine learning models classify and auto-score

Activate

Confidently take action.

Healthcare conversations are different. Now is the time to identify and diagnose these pain points.

Categorize and tag existing data to give it structure and share across the organization
Account for every voice of your diverse patient population
Measure agent performance and engage in coaching to improve quality scores