Stand apart from the competition

Understand leading drivers of dissatisfaction and churn to retain and grow.

Monthly Call Volume

3.5 Million
QA Evaluations – Scaled 4X with AI

Decrease Call Length

30 sec
Average reduction of call time company-wide in 3 months

Process Improvement

Reduction of email backlog in 90 days

Positive member impact

Analyze member conversations at scale with AI to optimize service and agent performance. 

AI Purpose-Built for Insurance

Powerful insights fuel decision-making

Identify drivers of member attrition and friction to improve retention and experience.

Leverage member conversations to develop data-backed business plans that deliver results. 

AI solutions for insurance & payors

Scale agent efficiency and evaluations of agent performance. 

Diagnose source of member dissatisfaction to strategically invest resources.

Uncover member feedback with AI to improve your Star rating

Understand what members value about your plan, what they dislike, and current friction points to attack enrollment and retention issues head on with proprietary AI models. 

Member Experience with Authenticx AI

Scale QA evaluations with automation

Leverage AI tools to score agent performance, ensure compliance, and personalize manager coaching with individual assessments. 

Agent Performance and Evaluation for QA automations | Member experience with Authenticx

Identify drivers of broken process

Drill down into specific instances of customer friction to find operational inefficiencies and direct resources to a solution.  

Patient Experience in Healthcare | Authenticx for Healthcare Providers

Medicare Providers

Prevent member churn with reliable, accurate insights. Drive strategic decision-making with conversation AI and data analysis. 

  • Quantify and contextualize how patients and providers navigate your process to best anticipate a positive Medicare star rating. 
  • Identify and address leading drivers of member attrition year over year. 
  • Gain valuable context on why patients stop or change coverage plans to address brand detractors ahead of open enrollment. 
Copy link
Powered by Social Snap