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Improve Customer Experience with Authenticx

Authenticx for Customer Experience

Unfiltered feedback that’s raw, honest, and renewable.

Gain valuable context about your customer journey with targeted call evaluations and data-backed storytelling. All in one platform.

Immersive Intelligence for Customer Conversations in Healthcare

Problems Facing Customer Experience Leaders

  • Customer feedback is survey-dependent
  • Limited data access hinders process improvements
  • Customer population is not fully representative in survey data
  • Unable to identify or surface where customer disruptions are occurring

How Authenticx Helps

  • Maximize feedback data you already have
  • NLU algorithms specifically for healthcare
  • Surface meaning and context from data sources
  • Organize unstructured data already being collected
  • Identify where disruptions are occurring to better direct resource

Survey and sentiment don’t share ‘why’ in context.

Real-time Insights from Day 1

Account for every voice of your diverse patient population.

Collect ongoing, real-time data without creating friction for the customer.

Product and Service for Operations Leaders

Analyze millions of interactions to bring context at scale.

Targeted evaluations explore topics and themes CX teams need for rich, immersive insights.

Are you making decisions based on a fractional NPS response rate?

Authenticx brings healthcare expertise and immersive insight sessions so customer experience leaders can hear directly from the customer to improve the customer journey.

See Authenticx in Action

CASE STUDY

Identify what patients are actually experiencing.

A life sciences enterprise wanted to better understand their patient customer experience. Authenticx randomly sampled 6,730 calls, discovering 10% of customers were getting stuck (we call this the Eddy Effect).

Improve Customer Experience

How it Works

1. Aggregate

Collect ongoing, real-time insights from all customer interactions in one centralized platform.

2. Analyze

Understand by listening and engaging with the stories your customers are sharing.

Activate Customer Experience

3. Activate

Cut to the heart of why customers are reaching out and improve quality and performance.

“We were able to develop a scalable corporate listening program in which all leaders can truly listen to the voice of our customers on a regular basis. ”

Senior VP, Sales and Marketing TOP RATED GLOBAL TRAVEL MEDICAL COMPANY

Authenticx for CX Leaders in:

Life Sciences

Providers

Healthcare Providers

Payers

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