Authenticx for Customer Experience
Discover and listen to the stories of your customers, with the help of AI
Gain critical context about your customer journey with targeted call evaluations and data-backed storytelling. All in one platform.
Success Stories
Real-time Training
Patient Frustration
Chat Messaging
Success & Impact Stories
From identifying patient friction and agent performance to strategizing communication and adhering to regulatory compliance, Authenticx AI helps organizations act to improve customer and employee experiences.
Uncover Actionable Insights & Training
A regional hospital analyzed patient conversations to discover recurring themes in their nursing triage line and scheduling to provide a better patient experience and improved employee training.
Improve End-to-End Portal Experience
A specialty insurance company uncovered cancellation confusion in their member portal and updated the portal with a policy-cancellation mechanism that saved time and money through agent efficiency.
Insights from Chat Conversations
Using Authenticx AI chat analysis, a pharmacy benefit manager (PBM) identified 4 key areas of patient friction to enhance corporate messaging and equip employees.
Understand ‘why’ directly from the voice of your customers.
AI From Healthcare, For Healthcare
Automated analysis of millions of conversations to listen at scale.
Adapt to meet customer needs with proprietary machine learning and healthcare-specific AI models.
Real-time Insights from Day 1
Increase ROI through your CX with a renewable resource of customer interactions.
Avoid customer friction and survey fatigue by gathering customer needs, interests, and drivers in real-time.
AI Solutions for CX Leaders
Uncover feedback for proactive decision-making to deliver customer outcomes.
Explore topics and themes CX teams need for immersive insights with targeted evaluations to bring meaning to data.
How it Works
1. Aggregate
Collect ongoing, real-time insights from all customer interactions in one centralized platform.
2. Analyze
Understand by listening to the stories your customers are sharing to surface needs, barriers, and insights.
3. Activate
Cut to the heart of customer needs to improve brand perception, quality, and performance.
"We were able to develop a scalable corporate listening program in which all leaders can truly listen to the voice of our customers on a regular basis. "
Senior VP, Sales and Marketing
