Compliance with Authenticx
Reduce risk with comprehensive visibility
Efficiently monitor large data sets for compliance-related issues, flag high-risk events, and escalates critical errors with powerful tools for automation and workflow from Authenticx.
Save time and improve efficiencies
Leverage conversational intelligence to guide your quality and compliance strategies.
Key Features
Customer Privacy & Security
Effectively monitor customer interactions to ensure that HIPAA regulations are followed and your customers’ privacy is protected.
Get immediate context to understand what’s driving risk and reduce anxiety about missing compliance issues outside of your data sample
Call Guide Adherence
Ensure call guides are being followed and compare performance across multiple contact centers.
View transcripts and tag components in one shared location to streamline your call center auditing process.
Monitor Complaints & Grievances
Effectively monitor customer interactions for product quality complaints (PQCs), appeals, and grievances with autoscoring.
Monitor mentions of adverse events and ensure adherence to your mechanisms and processes for timely, accurate reporting.
Case Study
Flag and Address Risk by Listening at Scale
Of 800k+ interactions analyzed with Speech Analyticx, approximately 28k (or 3.3%) of them used incorrect language that had risk implications. To help drive resolution, Authenticx further identified and broke down calls by brand in a lookback analysis.
Evaluate and score customer interactions at scale with autoscoring.
Autoscoring uses machine learning to sample and score interactions based on specified pre-set and custom criteria.
Don’t just report data. Share the whole story.
Speech Analyticx™
Summarize themes and trends across all interactions to help establish a ‘big picture’ story on what your data is telling you.
Smart Sample™
Targeted evaluations of conversations containing topics and themes that matter most to the organization.
Eddy Effect™ Dashboard
Identify and attack disruptions in the customer journey by surfacing customer interaction trends in one convenient location.