Compliance with Authenticx

Reduce risk with comprehensive visibility

Efficiently monitor large data sets for compliance-related issues, flag high-risk events, and escalates critical errors with powerful tools for automation and workflow from Authenticx.

Save time and improve efficiencies

Leverage conversational intelligence to guide your quality and compliance strategies.

Key Features

Quality Assurance Auto-Scoring | Authenticx

Call Guide Adherence

Ensure call guides are being followed and compare performance across multiple contact centers.

View transcripts and tag components in one shared location to streamline your call center auditing process.

Auto-scoring Icon Benefit-3 | Authenticx

Monitor Complaints & Grievances

Effectively monitor customer interactions for product quality complaints (PQCs), appeals, and grievances with autoscoring.

Monitor mentions of adverse events and ensure adherence to your mechanisms and processes for timely, accurate reporting.

Case Study

Flag and Address Risk by Listening at Scale

Of 800k+ interactions analyzed with Speech Analyticx, approximately 28k (or 3.3%) of them used incorrect language that had risk implications. To help drive resolution, Authenticx further identified and broke down calls by brand in a lookback analysis.

Flag and Address Risk by Listening at Scale | Authenticx Customer Story
autoscoring_hero | Authenticx

Evaluate and score customer interactions at scale with autoscoring.

Autoscoring uses machine learning to sample and score interactions based on specified pre-set and custom criteria.

Tell Me More

Don’t just report data. Share the whole story.

Speech Analyticx™

Summarize themes and trends across all interactions to help establish a ‘big picture’ story on what your data is telling you.

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Smart Sample™

Targeted evaluations of conversations containing topics and themes that matter most to the organization.

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Eddy Effect™ Dashboard

Identify and attack disruptions in the customer journey by surfacing customer interaction trends in one convenient location.

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