Montage Builder™

Real voices. Real impact.

Montage Builder™ brings the voice of the customer directly to your agents, team members, and leaders. Edit, clip, redact, and share snippets of real conversations to drive empathy and change. 

Montage Builder | Voice of the Customer

Speak to the head and the heart with customer voices.

Help leaders connect with the voices your data represents, and prepare agents for real world situations.

Please note these clips are based on true events ​but not actual patient voices.
This is an actor portrayal.

Key Features

Give Context to Data

Compelling stories drive data-driven action

Highlight relevant topics using real callers to give depth to the opportunities uncovered in your conversations

High Impact Customer Feedback Analysis | Authenticx

Improve Agent Training

Efficiently convey a lot of information using the power of voice

Give your agents real conversations to listen to, learn from, and even test new call guides or processes 

Authenticx Solution

Immersive intelligence built specifically for healthcare.

Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.

Authenticx Solution | Speech Analytics Software
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