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Smart predict™

Intelligent data for healthcare professionals.

Smart Predict™ uses machine learning to help evaluate conversations and improve QA efficiencies.

Smart Predict | AI Data Analytics from Authenticx

Yield the best results with healthcare-focused training data.

Smart Predict™ uses machine learning to identify whether certain, specified criteria exists in conversational data.

Smart Predict | Machine Learning and Autoscoring

Key Features

Immersive & Intelligent Data

Machine learning proactively listens to identify if specified criteria is present

Healthcare-specific training data to yield powerful results that is always improving

Actionable Insights Across Healthcare

Leverage quality assurance and analytics teams in new ways with AI data analytics

See and compare answers between human analysts and machine scoring to improve autoscoring accuracy

Resource

What is conversational intelligence?

Using artificial intelligence, machine learning, and natural language processing technology, conversational intelligence draws meaning from unstructured data to answer questions, provide quality service, or enhance customer support.

What is conversational intelligence?

Don’t just report data. Share the whole story.

Speech Analyticx™

Summarize themes and trends across all interactions to help establish a ‘big picture’ story on what your data is telling you.

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Smart Sample™

Targeted evaluations pursuing topics and themes that matter most to the organization.

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Eddy Effect™ Dashboard

Identify and attack disruptions in the customer journey by surfacing customer interaction trends in one convenient location.

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Authenticx Solution

Immersive intelligence built specifically for healthcare.

Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.

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