Smart predict™
Intelligent data for healthcare professionals.
Smart Predict™ uses machine learning to help evaluate conversations and improve QA efficiencies.
Yield the best results with healthcare-focused training data.
Smart Predict™ uses machine learning to identify whether certain, specified criteria exists in conversational data.
Key Features
Valuable, Targeted Context
Autoscoring mechanism scores as ‘meets,’ ‘partially meets,’ or ‘does not meet’
Helps analyst efficiency with a focus on validating and improving training data
Immersive & Intelligent Data
Machine learning proactively listens to identify if specified criteria is present
Healthcare-specific training data to yield powerful results that is always improving
Actionable Insights Across Healthcare
Leverage quality assurance and analytics teams in new ways with AI data analytics
See and compare answers between human analysts and machine scoring to improve autoscoring accuracy
Resource
What is conversational intelligence?
Using artificial intelligence, machine learning, and natural language processing technology, conversational intelligence draws meaning from unstructured data to answer questions, provide quality service, or enhance customer support.
Don’t just report data. Share the whole story.
Speech Analyticx™
Summarize themes and trends across all interactions to help establish a ‘big picture’ story on what your data is telling you.
Smart Sample™
Targeted evaluations pursuing topics and themes that matter most to the organization.
Eddy Effect™ Dashboard
Identify and attack disruptions in the customer journey by surfacing customer interaction trends in one convenient location.
Authenticx Solution
Immersive intelligence built specifically for healthcare.
Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.
