Smart predict™

Effortlessly expand your QA efficiency.

Leverage proprietary machine learning models built specifically for healthcare conversations to automate the evaluation of conversations.

Smart Predict | AI Data Analytics from Authenticx

Scale your evaluation throughput exponentially.

Smart Predict™ identifies if certain, specific criteria were met in a conversation, completely automating the escalation of issues that require review.

Smart Predict | Machine Learning and Autoscoring

Dive into more customer conversations.

Immersive & Intelligent Data

Machine learning proactively listens to identify if specified criteria is present

Out-of-the-box evaluations trained exclusively on healthcare- based conversations see reliability levels above industry standard.

High Impact Customer Feedback Analysis | Authenticx

Improve Performance & Reporting

Increase the number of conversations that are actively evaluated against specifically identified criteria

See and compare answers between human analysts and machine scoring to improve autoscoring accuracy


What is conversational intelligence?

Using artificial intelligence, machine learning, and natural language processing technology, conversational intelligence draws meaning from unstructured data to answer questions, provide quality service, or enhance customer support.

What is conversational intelligence?

Authenticx Solution

Immersive intelligence built specifically for healthcare.

Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.

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