Speech Analyticx™
Find and listen to data that matters.
Speech Analyticx™ summarizes themes and trends across all interactions. Metrics around conversation topics, sentiment, and other reporting can help establish a ‘big picture’ story on what your data is telling you.
Daily, your organization handles an immense number of incoming conversations.
Search for specific topics and unearth transcripts, audio files, and report metrics with Speech Analyticx™
Key Features
Valuable, Targeted Context
Identify themes and trends across all conversational data interactions to discover relevant topics and sentiment
Custom reporting options help structure and organize large data sets
Immersive & Intelligent Data
Leverage machine learning models and rules-based classifiers for targeted insights that meet your business needs
Search interactions for specific terms to answer questions and determine solutions
Actionable Insights Across Healthcare
Search and find conversation samples to see results and prevalence of critical topics so your team can take action
Reporting includes word clouds, trend data over time, total calls, sentiment, and more
Eddy Effect
Your customers are stuck.
That’s what we call the Eddy Effect™. When your customer’s ideal experience is disrupted with a frustrating loop of obstacles (or Eddies) that causes them to feel “stuck” in a problem.
Don’t just report data. Share the whole story.
Smart Sample™
Targeted evaluations pursuing topics and themes that matter most to the organization.
Smart Predict™
Machine learning autoscores conversational evaluations to transform how analysts work
Montage Builder™
Create a story around a particular topic by combining relevant audio clips in your customers’ own voices.
Authenticx Solution
Immersive intelligence built specifically for healthcare.
Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.
