Speech Analyticx™

Find and listen to conversations that matter.

Speech Analyticx™ summarizes themes and trends across all interactions. Establish the ‘big picture’ your data is telling with reporting on topics, sentiment, and more.

Speech Analyticx | Speech Analytics Software

Daily, an immense amount of customer data pours into your contact centers.

Structure, organize, and analyze all of the information being provided to your team in these conversations with Speech Analyticx™

Key Features

Immersive & Intelligent Data

Leverage machine learning models and rules-based classifiers for targeted insights that meet your business needs

Search interactions for specific terms to answer questions and determine solutions

High Impact Customer Feedback Analysis | Authenticx

Actionable Insights Across Healthcare

Search and find conversation samples to see results and prevalence of critical topics so your team can take action

Reporting includes word clouds, trend data over time, total calls, sentiment, and more

Authenticx Solution

Immersive intelligence built specifically for healthcare.

Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.

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