Authenticx for Compliance
Reduce risk and improve quality scores.
Use proprietary machine learning and conversational AI to efficiently reveal root causes of compliance events, improve quality scores, increase consistency, and mitigate risk.
Success & Impact Stories
From identifying patient friction and agent performance to strategizing communication and adhering to regulatory compliance, Authenticx AI helps organizations act to improve customer and employee experiences.
Scale Regulatory Monitoring without Added Cost
By leveraging AI-completed evaluations, a national health insurer met all regulatory requirements by the deadline and created massive efficiency with no new costs.
Improve Quality & Reduce Compliance Risk
Using Authenticx AI chat analysis with Authenticx, a pharmacy benefit manager (PBM) analyzed chat conversations to identifiedy 4 key areas of patient friction to enhance corporate messaging and equip employees.
Understand How SDOH Impacts Scheduling
Maintaining their social safety net mandate, a health system utilized call sampling to identify SDOH in their patient conversations to improve scheduling processes.
Call center monitoring that’s immersive and intelligent.
AI From Healthcare, For Healthcare
Scale context with an omni-channel automated analysis of millions of conversations.
Meet customer needs with proprietary, healthcare-specific AI models that are HIPAA compliant.
Real-time Insights from Day 1
Identify adverse events, grievances, and complaints across all interactions in real-time.
Observe the effectiveness of compliance strategies over time for proactive decision-making.
AI Solutions for Compliance Leaders
Assess vendor quality and performance with an agnostic third-party tool.
Reliably track compliance events with full context and visibility to reduce risk, regardless of vendor.
How it Works
Combine conversation data to a single view of compliance observations from customer interactions.
Understand patterns and root causes of compliance events over time to reduce error rates.
Track exactly where compliance events are happening (and why) to focus risk mitigation efforts.
"Authenticx provides a combination of relevant quantified data with emotional weight, which is extremely impactful. We have immediately been able to increase the richness of our insight program. "VP, Corporate Development and General Counsel