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Call Center Monitoring | Authenticx for Compliance

Authenticx for Compliance

Reduce risk and improve quality scores.

Authenticx helps compliance leaders improve quality scores and build consistency in call center performance. Using conversational intelligence, our platform reveals root causes of compliance events.

Compliance Visibility and Effective Monitoring with Authenticx

Problems Facing Compliance Leaders Today

  • Over-reliance on self-reported performance data
  • Inconsistent reporting processes
  • Retrospective audits yield delayed reactions
  • Disparate data sources that’s skewed and unreliable

How Authenticx Helps

  • Reduce error rates
  • Report trends over time for quality improvement
  • Assess and benchmark quality and performance
  • Monitor for safety events and customer complaints

Call center monitoring that’s immersive and intelligent.

Real-time Insights from Day 1

Monitor and track what’s happening across all customer interactions.

Track effectiveness of compliance strategies over time, based on data.

Product and Service for Compliance Leaders

Assess vendor quality and performance with an unbiased third-party tool.

Reliably track compliance events with full context and visibility.

Surface feedback that is statistically valid and representative.

Authenticx reveals root causes of compliance events so leaders can improve compliance scores and consistency in call center performance.

See Authenticx in Action

CASE STUDY

Increase monitoring and reduce compliance events

A top-ten life sciences company was looking to mitigate risk and reduce compliance observations. Authenticx streamlined monitoring across the enterprise, reducing compliance observations by 50% and increasing the volume of calls monitored by 45%.

Increase Call Center Monitoring and Reduce Compliance Events with Authenticx

How it Works

1. Aggregate

Combine data sources to a single view of compliance observations from customer interactions.

2. Analyze

Understand patterns and root causes of compliance events over time to reduce error rates.

Activate Compliance | Call Center Monitoring

3. Activate

Track exactly where compliance events are happening (and why) to focus risk mitigation efforts.

“Authenticx provides a combination of relevant quantified data with emotional weight, which is extremely impactful. We have immediately been able to increase the richness of our insight program. ”

VP, Corporate Development and General Counsel LEADING COMPANY IN THE HEALTH AND HOSPITAL SYSTEM INDUSTRY

Authenticx for Compliance Leaders in:

Life Sciences

Providers

Healthcare Providers

Payers

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