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HELPING CUSTOMERS LISTEN AT SCALE

From Insights to ROI Impact

Check out some of the many ways leading healthcare organizations partner with Authenticx to achieve actionable and measurable results with the power of AI.

Customer Outcomes with Authenticx

By the Numbers

Learn how leading healthcare organizations drive outcomes with Authenticx.

Address Broken Processes

66%
Reduction in member-facing email backlog

QA At Scale

400%
Scaled quality evaluations to 157K per month

Customer Retention

$792K
Wasted monthly spend identified via the Eddy Effect

Positive ROI impact

With AI-driven automation fed by customer conversations, Authenticx eliminates operational waste, retains revenue, and drives meaningful change.

Authenticx for Payers

By listening at scale with Authenticx, health insurance organizations attract and retain more members while elevating the customer experience.

Authenticx for Payers: Highlighted Customer Stories | Customer Stories | Authenticx Customer Story Icon Customer Story

Authenticx for Payers: Highlighted Customer Stories

Re-Imagining Quality with Unprecedented Visibility​​ | Customer Stories | Authenticx Customer Story Icon Customer Story

Re-Imagining Quality with Unprecedented Visibility​

Reducing Administrative Backlog for Agents and Members​ | Customer Stories | Authenticx Customer Story Icon Customer Story

Reducing Administrative Backlog for Agents and Members​

Authenticx Solution

Immersive intelligence built specifically for healthcare.

Authenticx listens, analyzes, and activates customer voices to confidently identify dynamics and disruptions impacting the customer journey.

Authenticx Solution | Speech Analytics Software

Hear Customer Outcomes from our Executive Team

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