Careers at Authenticx

Varying per role, team, or geographic location, we are hybrid, both enjoying remote options and having an office located in Indianapolis, IN.

Many of our team members who reside in Indiana work a hybrid arrangement, coming on-site routinely or as needed. Our team members residing outside of Indiana work remotely and may travel to our office a couple of times per year, depending on their role and business needs.

General business hours are 8:00 AM – 6:00 PM EST; work schedules are determined by role, team, and geographic locations.

Yes. Authenticx does offer no-cost medical insurance plans as a part of the coverage options from which employees can choose. Depending on which type of coverage an employee prefers or how many people would be covered under the chosen plan, there are no-cost and paid health insurance plans.

No. Authenticx insurance plans are effective on the first day of employment. This applies to medical, dental, vision, disability, and life insurance plans.

Authenticx offers both traditional and Roth 401(k) options to employees with a discretionary (not predetermined) annual employer match.

Yes. Authenticx offers up to 12 weeks paid parental leave to employees. This lets our employees better focus on the family.

Authenticx is happy to offer both short-term and long-term disability plans to employees.

Yes. Authenticx offers a company-provided basic life insurance policy at no cost, up to $50K. Every employee can choose to purchase additional life insurance options.

Authenticx offers an unlimited vacation program—meaning that there is no accrual period or predetermined cap.

This allows for maximum flexibility to meet the various work-life balance needs of our team members.

Authenticx is an enterprise SaaS company, established in 2018 by Founder & CEO Amy Brown. It is a growing, fast-paced scale-up that provides a conversational intelligence solution (this includes artificial intelligence, machine learning, and human listening capabilities) to revolutionize healthcare. We do this by analyzing millions of customer interactions to surface quantitative and qualitative insights at scale that improve the healthcare customer experience (CX) across the industry. We work with payers (insurance), providers (hospitals), and life sciences (pharmaceuticals).

At Authenticx, we have a growing workforce! We have more than 125 team members (Authentizens) and have a large local workforce, with about 70% of our team members in Greater Indianapolis and about 30% based remotely around the United States.

Most of the time*, the hiring process will look the same regardless of position.

1.) Initial interview with Authenticx Human Resources (HR).

2.) Interview with the hiring team manager.

3.) Prepare for and complete an assessment of skills, such as a portfolio review, writing or design exercise, sales assessment, or presentation demo.

4.) Interview with positional team members, such as the data science team for an engineering role.

5.) If needed, another interview with the hiring manager or an executive leader.

*Note: All interviews are done virtually, with the exception of very few positions.

Once you successfully apply, our Human Resources team will follow up as soon as possible. This time frame ranges as the hiring team reviews applications. Once you engage in an interview, expect a follow-up response in 3-5 business days. Moving throughout the interview process should, at an average, take between 3-4 weeks before an offer could potentially be presented.

Our teams are organized differently per department. However, most teams have a general structure of 1.) An executive leader; 2.) A manager(s); and 3.) A core of specialists, analysts, representatives, etc. Since team size varies, once in the interview process, this should be described more formally, depending on the department in which the position is located.

If you have questions, please refer to the initial email received from the lead recruiter – this helps us keep track of how the process is going and ensures there is no lapse or gap in communication between Human Resources (HR). Communication from the hiring team at Authenticx will come from an ‘@authenticx.com’ email address and through the Smart Recruiters platform.

Authenticx is proud to offer an array of development opportunities. We have an Employee Assistance Program (EAP), which offers assistance and services for mental health, substance use, family and parenting, financial and legal, and life and work. We also take part in Perks at Work, which has three (3) components: 1.) The Community Online Academy (COA) for health and wellness; 2.) Professional development training for skill refinement; 3.) Exclusive discounts on shopping, travel, and much more. Lastly, we offer external, third-party executive coaching that is available to employees at manager-level and higher.

See more about development.

Yes. Authenticx has been recognized by companies such as Powderkeg for emerging and top-rated culture. Authenticx has also been awarded by Techpoint, Indianapolis Business Journal (IBJ), and Inc. for growth and individual talent honors.