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Authenticx + Crushing Complexity
What is Crushing Complexity?
Crushing Complexity is a presentation that takes audiences on a journey through time and into the experiences of patients and caregivers to confront the complexity of the U.S. healthcare system and inspire us all to take a hard look at what we’ve created and why it must change.
A Conversation on the State of the Business of Healthcare
Data Storytelling
This presentation is grounded in data but uses storytelling to connect audiences with the voices of humans who are the source of that data.
Listen at Scale
Open the door to prompt reflection and conversation to amplify and bring in varied voices and perspectives.
A Call for Action
A call for change against the status quo of ‘that’s just the way it is’ and a reimagining of the healthcare business experience for patients.
What is Crushing Complexity: The Evolving Business of Healthcare?
Crushing Complexity is a 45-minute presentation created by Sally Perkins (Insights Storyteller) that informs on the impact of the evolving business of healthcare.
The purpose of this presentation is to facilitate a conversation on the state of healthcare by discussing how patients navigate the business side of their healthcare journey. Through a storytelling format designed to prompt forward-thinking action, the past and present are examined to explore the impact of our healthcare system.
Why is it important to discuss the state of the business of healthcare?
No one can deny the fact that healthcare in the U.S. is complex. But how did we get here? How do patients and caregivers experience that complexity? And are we, in fact, crushing it, or is it crushing us? Based on the study of millions of conversations from all segments of healthcare— payers, providers, and pharmaceuticals— this presentation takes a 30,000-foot view of our healthcare system and its impact on consumers and business outcomes.
Audiences come along on a journey through time and into the experiences of patients and caregivers to confront the complexity of the U.S. healthcare system and inspire us all to take a hard look at what we’ve created and why it must change.
Key Takeaways:
- Listen to new perspectives and industry challenges about the state of healthcare
- Reimagine how leveraging conversations can solve healthcare-specific problems
- Ignite action and feel inspired to crush the complexity of our healthcare system
“Crushing Complexity is a must-watch presentation for every leader in healthcare. Over the course of an hour, I got a complete picture of how our healthcare system evolved to where it is through the lens of a patient’s experience. ”
Director, Patient ServicesReimagine the Consumer Experience of the Business of Healthcare.
In studying over 100 million interactions from all verticals of healthcare, we at Authenticx have a unique view of our healthcare system and its impact. Based on that research, Crushing Complexity is a storytelling experience that takes audiences on a journey through time and into the experiences of patients and caregivers.
What is Data-backed Storytelling?
Data-backed storytelling combines quantitative and qualitative data to provide meaning. By bringing data to life, people connect to concepts valuable and personal to them – concepts that balance technological innovation (the head) and the ability to impact how healthcare understands the customer journey (the heart).
We’re changing the game in healthcare with data-backed storytelling.
Authenticx automates millions of customer interactions and applies human listening to bring context at scale.
