Eddy Effect Calculator
The Eddy Effect
How much are customer journey breakdowns costing your organization?
Daily, one-fourth of healthcare consumers are stuck in their customer journey due to process breakdowns. These Eddies require patients and customers to reach out over and over again because their issue hasn’t been resolved. We call this the Eddy Effect and left unchecked, it can cost healthcare organizations millions of dollars every year.
- Drive up to 25% of inbound calls and take longer to resolve than non-Eddy calls
- Rank among the worst brand experiences by customers
- Are a strong indicator of customer attrition
- Can lead to gaps in patient care
- Decrease call satisfaction scores by an average of .6 points on a 5-point scale
What are Eddies costing your organization and how much could you be saving by resolving them?
Find out below with the Eddy Effect Calculator.