Eddy Effect Calculator

The Eddy Effect

How much are customer journey breakdowns costing your organization?

Daily, one-fourth of healthcare consumers are stuck in their customer journey due to process breakdowns. These Eddies require patients and customers to reach out over and over again because their issue hasn’t been resolved. We call this the Eddy Effect and left unchecked, it can cost healthcare organizations millions of dollars every year.

Eddies:

Drive up to 25% of inbound calls and take longer to resolve than non-Eddy calls
Rank among the worst brand experiences by customers
Are a strong indicator of customer attrition
Can lead to gaps in patient care
Decrease call satisfaction scores by an average of .6 points on a 5-point scale

What are Eddies costing your organization and how much could you be saving by resolving them?

Find out below with the Eddy Effect Calculator.

Eddy Calculator

How much are Eddies costing your organization?

Average customer calls per month*
Average call length (min)*
Name*
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Eddy Rate
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Calls with Eddies per month
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Eddy talk hours per month
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Avg cost per talk hour
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Eddy cost per year
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10% savings
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25% savings
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50% savings
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Here are a few ways to get started

Download the Complete Eddy Effect Guide
See how one company uncovered $792,000 in wasted monthly spend due to Eddies
Discover how you can eliminate Eddies with Authenticx

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