Patient Safety Technologies with AI
Revolutionize healthcare with a safer patient journey
Build a safer and more accessible patient experience by decreasing risk, protecting resources, and improving outcomes.
Without additional headcount, expedite escalation, reduce manual work, and simplify auditing to resolve issues impacting treatment efficacy and patient safety.
Authenticx purpose-built safety models to improve pharmacovigilance (PV). These models help identify and report compliance incidents, like adverse events (AEs).
Build Patient Safety Technologies with AI
Patient safety technologies play a pivotal role in reducing risks, improving outcomes, and ensuring regulatory compliance. Healthcare organizations are facing more challenges year after year. These include staffing shortages and rising patient volumes. Because of this, technology is now essential to building patient safety and pharmacovigilance.
Patient safety technologies encompass a wide range of innovations. From electronic health records (EHRs), medication coding, AI-driven monitoring tools, and automated alert systems, health tech evolves rapidly. These solutions help prevent adverse events (AEs), reduce human error, and enhance the quality of care. The integration of these technologies across operations is vital for protecting patients throughout their healthcare journeys.
As regulatory pressure increases and patient expectations intensify, organizations must adopt scalable, reliable technologies. They must detect, prevent, and mitigate safety risks. Intelligence solutions like Authenticx are becoming force multipliers.
Healthcare-specific AI helps protect patient safety before problems arise. This includes finding patterns of concern, automating quality evaluations, and escalating critical incidents (e.g., HIPAA violations).
With Authenticx, data is no longer siloed or reactionary. It becomes a powerful resource for early intervention and strategic improvement. When AI is built exclusively for healthcare, it can:
- Surface adverse events and trends in real time
- Help teams react faster
- Prepare intentionally
- Keep patients safer
As patient trust ties to safety, the importance of adopting tailored technologies grows. They must scale oversight and enhance situational awareness. The adoption isn’t just a smart business move—it’s the future of healthcare delivery. Choosing AI that understands your needs means choosing proactive patient protection at scale.
Identify
Evaluate
Resolve
Automated detection of safety events
Strategically deploy AI models that identify potential safety events, highlight them in the conversation transcript, and check for agent acknowledgement of the event.
Trigger automatic escalations
Customize workflows to escalate conversations directly to teams responsible for reporting or further human review and validation.
Close the loop on reporting requirements
Trust that you have the reports, conversation data, audio files, transcripts, and more required to strengthen pharmacovigilance and confidently fulfill regulatory reporting requirements.
Safety Issues in Healthcare: Understanding the Stakes
Despite advances in healthcare, safety issues remain prevalent. According to the World Health Organization, unsafe care is one of the top ten causes of patient safety risks worldwide.
Healthcare carries the burden of risk. These include coding errors, delayed diagnoses, communication problems, and gaps in care. These issues demand systematic intervention.
Two key contributors to these issues are the volume and complexity of patient interactions. Traditional methods—manual quality checks, limited sampling of calls, and survey-based feedback—are reactive and narrow in scope. These methods often overlook emerging problems in time to help. This is due to a small sample size and underrepresented patient groups.
By addressing safety concerns with conversation intelligence, you can analyze 100% of interactions to find trends and unlock insights. Using proprietary models from Authenticx, like the Eddy Effect™, you can uncover patient barriers. These issues can lead to safety problems, such as therapy abandonment, confusion about care plans, and unmet patient needs.
Why is healthcare specificity so critical to patient safety tools? Unlike generalized AI platforms, Authenticx trains models with healthcare-specific conversations. These models detect patterns and predict where interventions require the most attention.
You can see HIPAA violation flags more clearly. You can identify potential adverse events. You can spot quality-of-care issues. And with more accuracy than non-specialized models, your patient safety initiatives receive immediate value.
Imagine gaining real-time visibility into root causes of safety issues—helping teams act before harm occurs. This proactive approach represents a shift from defense to offense, playing on a team where no warning sign goes unnoticed.
The Impact of Health Information Technology on Patient Safety
The impact of health information technology (HIT) on patient safety has been transformative. From electronic prescribing systems that reduce medication errors to decision support tools that flag potential risks, HIT has become integral to safer, more efficient healthcare.
However, many systems fall short of their promise. They often require excessive manual configuration or deliver generic insights that lack healthcare context. That’s where Authenticx excels—an out-of-the-box, healthcare-specific AI trained exclusively on industry-relevant data.
One of the most powerful ways HIT impacts safety is through the automation of quality oversight. With Authenticx, quality evaluations no longer rely on human reviewers alone. The platform preserves the accuracy and context of each interaction:
- Listening to every interaction
- Extracting insights using purpose-built models
- Generating summaries, evaluations, and coaching notes
Beyond automation, HIT plays a vital role in surfacing actionable intelligence. Intelligence tools’ generative AI features help surface recurring safety-related themes. This capability drastically reduces time-to-insight and allows compliance teams to immediately act on trends before they escalate.
Moreover, tools like Authenticx integrate easily with existing systems like CRMs, EHRs, and workforce management tools. This ensures that patient insights flow directly into the workflows that matter—closing the loop on quality and safety in real time.
As healthcare becomes increasingly data-driven, the right HIT investment becomes a strategic lever for risk reduction and patient trust. HIT’s value isn’t just in recording or storing data—but in activating it to protect patients and elevate care.
Resource Checklist
Streamline Compliance Reporting with AI
This checklist explores five ways healthcare-specific machine learning is transforming the way pharmacovigilance teams think about adverse event reporting and escalation with reliable insights from day one.
How Does Technology Improve Patient Safety?
How does technology improve patient safety? By increasing visibility, enhancing accuracy, and enabling timely intervention.
Advanced technologies like AI, automation, and conversational intelligence can eliminate blind spots in the patient journey. For instance, Authenticx analyzes every patient interaction to uncover sentiment changes, safety risks, and compliance gaps—often well before they are formally reported.
Technologies also reduce the risk of manual error. By automating tasks such as call notes, sentiment scoring, and AE detection, you can help ensure that safety-critical data is captured with consistency and accuracy. This automation not only reduces the administrative burden on your teams but also improves the reliability of compliance monitoring.
By integrating predictive analytics and alerts, you can:
- Escalate adverse events faster
- Flag at-risk patients
- Identify training or process improvements
This level of adaptation transforms reactive safety programs into proactive systems.
Ultimately, technology like Authenticx improves patient safety by scaling the ability to listen, understand, and act. This makes it possible for organizations to protect more patients with less manual effort.
Elevating Safety + Pharmacovigilance with Authenticx
As healthcare organizations strive to meet rising safety and compliance demands, patient safety technologies must evolve. It is no coincidence that Authenticx has the most advanced compliance solution for healthcare. It is designed specifically for healthcare, by healthcare experts.
With our platform, you can:
- Scale compliance oversight through automation and AI
- Detect and escalate adverse events using predictive analytics
- Enhance readiness with regulatory reporting alerts
- Seamlessly integrate into your existing systems
- Lead responsibly with human-in-the-loop AI
Your proactive partner in safety, compliance, and patient trust is already here. Discover how your organization can lead with the patient voice and protect them every step of the way. Take action on your pharmacovigilance initiatives.
Enhance pharmacovigilance and reduce risk
Automated detection
AI models designed to identify safety events: adverse events, product quality complaints, and special product situations.
Streamlined escalation
Escalate conversations with reportable events directly to your pharmacovigilance or patient safety teams.
Targeted human listening
Benefit from clear source data during reviews and strategically deployed human listening to monitor accuracy.