The Member Engagement and Experience Symposium is a one-of-a-kind master class for health plans seeking to optimize their member outreach and achieve the highest possible levels of member satisfaction. This conference connects quality, risk adjustment, customer service, sales, marketing, population health, and other health plan professionals with touchpoints in the member journey cycle.
Visit the Authenticx booth to learn how to improve healthcare members’ experiences by listening and engaging with the stories your members are already sharing. By listening to members’ stories with the Authenticx platform, you and your team can:
- Be proactive in uncovering and solving member and agent issues.
- Improve agent coaching with our automated scorecards that give visibility to both the agent and the manager on how to improve agent performance.
- Spend less time on compliance and mitigate risk with our automated compliance module.
- Learn how to invest in the right places because you have reliable, usable data.
Would you like to know how Authenticx can help you improve the member experience? Let’s connect in Dallas at the Member Engagement & Experience Symposium.
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Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.
Want to learn more? Contact us!