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The conversation intelligence hub for your healthcare organization.

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Reveal patterns behind customer behavior and operational performance.

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Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

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Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

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Connect tech systems to unlock richer conversation intelligence.

Integrations
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Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

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Turn insights into actionable plans with collaborative sessions led by experts.

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Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

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Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

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Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

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We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

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Resource Library

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Featured Resource

Understanding the Different Types of Conversation Analysis in Healthcare

Molly Connor

Learn the main types of conversation analysis — from everyday talk to institutional interactions — and how healthcare teams apply it at scale.

Article

Artificial Intelligence

Understanding the Different Types of Conversation Analysis in Healthcare

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Categories

Article Traditional Speech Analytics Don’t Go Deep Enough

Authenticx

Traditional Speech Analytics Don’t Go Deep Enough

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Article Nothing Replaces Listening

Authenticx

Nothing Replaces Listening

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Download Customer Voices Report: Unsolicited Customer Feedback in Healthcare

Customer Insights

Customer Voices Report: Unsolicited Customer Feedback in Healthcare

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Article Patient Insights Trends: Why They’re Calling, Why They’re Staying, and Why They’re Leaving Life Sciences Brands

Contact Center Best Practices

Patient Insights Trends: Why They’re Calling, Why They’re Staying, and Why They’re Leaving Life Sciences Brands

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Article The Complete Guide to Unsolicited Feedback

Contact Center Best Practices

The Complete Guide to Unsolicited Feedback

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Article Complicated Processes are Confusing Healthcare Customers

Customer Experience

Complicated Processes are Confusing Healthcare Customers

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Article Redefining What It Means to Listen at Scale

Authenticx

Redefining What It Means to Listen at Scale

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Article Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year

Contact Center Best Practices

Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year

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Article Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers

Contact Center Best Practices

Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers

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