Skip to main content
Heading to Asembia? See how pharma teams turn patient conversations into actionable insights. Join us there.
Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Services

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Services

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

Contact Sales
Schedule A Demo

Featured Resource

65% Isn’t Good Enough: The AI Gap Healthcare Can’t Ignore

Molly Connor

A system that’s “mostly right” might work for chatbots—but in healthcare, it’s a liability. Here’s why most AI falls short and what it takes to close the gap from 65% to truly reliable.

Article

Product

65% Isn’t Good Enough: The AI Gap Healthcare Can’t Ignore

View
Go to 65% Isn’t Good Enough: The AI Gap Healthcare Can’t Ignore
All Resources Article Customer Story Download Podcast Webinar

Categories

Podcast Unstructured Data: The Challenge and the Opportunity

Authenticx

Unstructured Data: The Challenge and the Opportunity

View
Go to Unstructured Data: The Challenge and the Opportunity
Customer Story Uncover the Raw Unsolicited Truth of What Your Patients are Experiencing with Authenticx

Authenticx

Uncover the Raw Unsolicited Truth of What Your Patients are Experiencing with Authenticx

View
Go to Uncover the Raw Unsolicited Truth of What Your Patients are Experiencing with Authenticx
Podcast A Conversation with Amy Brown & Michael Armstrong

Authenticx

A Conversation with Amy Brown & Michael Armstrong

View
Go to A Conversation with Amy Brown & Michael Armstrong
Article The Most Important Customer Experience Metric You’re Not Measuring Today

Contact Center Best Practices

The Most Important Customer Experience Metric You’re Not Measuring Today

View
Go to The Most Important Customer Experience Metric You’re Not Measuring Today
Article What is the Eddy Effect?

Customer Experience

What is the Eddy Effect?

View
Go to What is the Eddy Effect?
Customer Story Identify Sources of Customer Friction & Improve Retention with Authenticx

Authenticx

Identify Sources of Customer Friction & Improve Retention with Authenticx

View
Go to Identify Sources of Customer Friction & Improve Retention with Authenticx
Article Traditional Speech Analytics Don’t Go Deep Enough

Authenticx

Traditional Speech Analytics Don’t Go Deep Enough

View
Go to Traditional Speech Analytics Don’t Go Deep Enough
Article Nothing Replaces Listening

Authenticx

Nothing Replaces Listening

View
Go to Nothing Replaces Listening
Download Customer Voices Report: Unsolicited Customer Feedback in Healthcare

Customer Insights

Customer Voices Report: Unsolicited Customer Feedback in Healthcare

View
Go to Customer Voices Report: Unsolicited Customer Feedback in Healthcare

Become fluent in what conversations reveal, with content delivered straight to your inbox.