CONVERSATION INTELLIGENCE FOR MEDICAL DEVICE COMPANIES
Performance insight, powered by real customer voices
Capture, analyze, and uncover insights hidden in your conversation data to identify the safety signals, usability challenges, and adoption barriers that jeopardize device success.
Total visibility across device performance.
Built for medical device organizations
Authenticx delivers healthcare-trained AI designed to support vigilance and quality, plus identify defects or unintended issues in the field.
Real-world visibility
Analyze patient, provider, and support conversations to understand how devices are actually used, gain insight into general patient monitoring, and know where confusion, risk, or friction emerge.
Safer, smarter action
Use unfiltered, real-world feedback to guide product improvements, reduce risk, and strengthen trust across the device lifecycle.
Consistent support, everywhere it matters
Scale quality and consistency across patient and provider support teams to ensure accurate guidance, proper usage, and reliable device experiences.
Confidence across every interaction
Turn agent and field support conversations into targeted coaching insights that identify quality gaps and improve protocol adherence.
Vigilance you can count on
Monitor conversations to detect safety signals, product complaints, and potential risks early—while ensuring complaint handling and protecting patient information.
CONVERSATION INTELLIGENCE FOR MEDICAL DEVICES COMPANIES
Medical device manufacturers
Capture real-world experience
Understand how devices are used, misunderstood, or challenged outside controlled environments.
Detect risk earlier
Surface safety signals and usability concerns before they escalate into formal complaints.
Align teams with shared insight
Give quality, product, and support teams a single source of truth grounded in real conversations.
“AI Coaching Notes have empowered our case managers with actionable feedback, expanding call auditing and AQM efforts without compromising feedback quality.”
Anonymous
Med Device Member
Frequently asked questions
Conversation intelligence uses healthcare-trained AI to analyze patient, provider, and support conversations to uncover real-world device experience, safety signals, and usability issues. For medical device organizations, it turns everyday interactions into actionable insight across the product lifecycle.
Conversation intelligence reveals where patients struggle with device use, training, or understanding, often before issues surface through formal complaints. By addressing these barriers early, medical device companies can improve device adoption, confidence, and overall patient experience.
Purpose-built, healthcare-trained AI listens at scale, identifying intent, nuance, and safety signals that generic tools miss. It connects millions of interactions into clear patterns that guide smarter decisions and confident action.
Chatbots respond to individual interactions. Conversation intelligence analyzes all interactions across every channel and touchpoint to uncover systemic issues, risks, and opportunities, providing enterprise-level clarity, not momentary responses.
In medical device call centers, conversation intelligence helps scale quality assurance, ensure consistent guidance, and identify emerging usability or safety concerns. It also highlights recurring questions and breakdowns that signal training gaps or product issues.
Our healthcare-trained conversation intelligence platform is built with safety and compliance at the forefront, using secure data handling, redaction, and monitoring to support regulatory requirements. Our AI analyzes interactions to surface potential safety signals, complaints, and quality concerns early, helping organizations meet post-market vigilance expectations.
Yes. Our conversation intelligence platform learns the nuances of different device types, use cases, workflows, and regulatory requirements. The AI becomes more precise as it aligns with your organization’s products, support processes, and quality priorities.
Traditional analytics summarize what’s already known. Conversation intelligence uncovers hidden patterns, emotions, and friction points buried in everyday interactions, turning raw, unfiltered conversations into actionable context.
See Authenticx in action.
Join leading healthcare organizations using conversation intelligence to turn human realities into healthcare impact.
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Live walkthrough tailored to your use case
Discuss your unique challenges
Custom solutions for your organization
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Personalized insight analysis and dedicated account support