HEALTHCARE SAFETY & COMPLIANCE
Prioritize patient safety with precision and speed
How can teams catch real risk without drowning in false alarms?
Reduce overreporting while uncovering hidden risks—so your teams can focus on real safety issues.
Authenticx surfaces meaningful healthcare safety and compliance insights, then streamlines review with clear transcripts, standardized data, and automated workflows to support fast validation and escalation.
Automatically detect adverse events, product quality complaints, and special situations across interactions.
Reduce over-reporting and false positives by validating real compliance events faster.
Streamline review and escalation with standardized reporting and automated workflows.
Surface root causes behind compliance events to improve consistently and mitigate risk.
Monitor interactions at scale for regulatory risk.
Ensure consistent adherence to call guidance and required disclosures.
Identify and escalate high-risk events before they impact audits, ratings, or escalate to formal grievances.
Reduce manual reviews while maintaining continuous oversight.
Enhance detection and streamline data collection around potential adverse events disclosed by patients.
Identify process breakdowns and inconsistent handling that create regulatory exposure.
Streamline compliance monitoring across large volumes of patient interactions.
Focus review teams on true safety and compliance events impacting patients: not random manual sampling.
Surface device-related safety events and product quality issues early.
Monitor adherence to escalation, training, and support protocols across teams and partners.
Reduce noise and false alarms to focus on the real patient and brand risk.
Improve consistency and compliance across device onboarding, use, and troubleshooting interactions.
Built to meet healthcare regulatory environments
Patient Privacy
Ensure your patient or member's sensitive information is protected with a platform that meets HIPAA, GDPR, CCPA, and other leading data privacy standards.
Data Security
Automated redaction of sensitive data protects your patients or members without stripping away critical context that you need to know.
Audit-Readiness
Maintain visibility into compliance signals, outstanding risks, and more with standardized reporting, audit trails, and documented review workflows.
DRIVE BUSINESS CHANGE AT SCALE
Real conversations. Real results.
“The data to back what needs to be solved”
“We have been able to reallocate our time to ‘solving’ vs ‘finding’ or ‘assuming’. You allow us to have the data to back what needs to be solved.”
Anonymous
Manager, Quality & Experience, Global Pharmaceutical
Safety & Compliance product details
Safety Event Detection & Identification:
Automatically detect safety events and identify if any are potential adverse events, product quality complaints, or other special situations
Transcript Highlighting:
View exactly in the transcript where a potential event was detected
Agent Acknowledgement:
Detect if an agent affirmatively acknowledged that the patient disclosed a potential adverse event
HIPAA Model:
Screen conversations for HIPAA compliance
AI-Powered Workflow:
Automatically escalate potential adverse events for review
Workshops and Checkpoints:
Expert-led analysis of your data to ensure alignment with compliance and GxP requirements.
Ongoing Support:
Access to help center and support channels to support continuous improvement and model accuracy over time.
Dedicated Customer Success Manager:
Regular check-ins, account reviews, onboarding guidance, and strategic support to improve performance and reduce manual intervention as accuracy increases.
Custom Workflows:
Design triggers and automated escalations to get issues in front of the right eyes at the right time
Custom Performance Reporting:
Build reports that monitor the contact center quality assurance metrics that matter most to your organization
KBo, Personal AI Research Analyst:
Dive instantly into your most pressing questions and get fast, thorough responses based on data
API and Integration Access:
Pull in and push out valuable, additional data from other key business systems and reporting tools
See Authenticx in action.
Join leading healthcare organizations using conversation intelligence to turn human realities into healthcare impact.
Personalized product demo
Live walkthrough tailored to your use case
Discuss your unique challenges
Custom solutions for your organization
Build a true partnership
Personalized insight analysis and dedicated account support