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Patient Adherence Disruptions for Specialty Medicine | Authenticx Customer Story

Patient Experience Platform

Healthcare can be a complex and confusing industry for patients – with so many different specialists, types of care, procedures, and insurance, things can add up quickly and become overwhelming. Because of this, numerous healthcare organizations have taken steps to develop convenient and user-friendly patient experience platforms to help healthcare customers access important health information and make payments quickly and easily, among other helpful features. But for those who aren’t familiar – what is a patient experience platform, exactly?

Patient relationship management software can help companies identify and resolve breakdowns or inadequacies within the patient journey process. Additionally, healthcare providers may need to recognize how beneficial improving the patient experience can be. By providing a more robust approach to a customer or patient engagement, healthcare companies show patients that their experience and comfort matter, and those platforms can also provide the healthcare provider with invaluable insights about the patient experience.

Essentially, a patient experience platform represents an opportunity for both the customer (patient) and the company (healthcare service or provider). Patients can have greater access to information about their healthcare and any procedures or information provided by their doctors or primary care physicians. For example, software companies like Authenticx can provide healthcare companies with the tools and software necessary to thoroughly analyze customer interaction data by utilizing artificial intelligence (AI). With AI-powered analytics capabilities, healthcare companies have much greater access to customer data aggregation than ever before, and many such healthcare providers are utilizing those tools to provide better, higher-quality services to their patients.

Healthcare can be stressful, even for people with relatively few health concerns or risks. When combined with the stress of not hearing back about important test results or not knowing whether an insurance company is going to cover the costs of an important health procedure, patients may endure a great deal of stress long after they’ve finished at the hospital or healthcare facility. Because of this, it’s crucially important for healthcare companies to provide ample information in a timely and easy-to-access manner for every patient.

After receiving healthcare or a particular medical procedure, patients can obtain information simply by accessing the patient portal or patient test results. While there may still be some delay for certain test results or lab work, healthcare companies that provide a robust patient experience platform can generally expect to see greater levels of patient satisfaction and greater access to patient insights and feedback as well.

Patient Engagement Software

For hospitals, specialists, primary care physicians, and other healthcare providers, patient engagement software can be one of the best tools for helping provide excellent customer service and for aggregating invaluable customer data regarding their experience as healthcare patients. Improvements in patient engagement are important for healthcare providers because they can help produce better overall patient outcomes while simultaneously reducing healthcare costs for both the patient and the provider.

Numerous organizations invest significant time and resources to determine how to engage with patients more effectively. Common patient engagement strategies may rely on scheduling appointments, providing post-visit follow-ups or post-discharge healthcare instructions, billing, and general patient education initiatives, among many others. By visiting the patient experience platform login page, patients can readily access the above information and much more. Many patient engagement platforms allow companies to utilize patient feedback surveys or questionnaires in order to provide better services in the future, as well as a means for ensuring that current healthcare providers are performing satisfactorily.

By leveraging patient engagement software, sometimes also referred to as patient experience software, companies are more able to engage with their patients and aggregate more information from patients. More traditional methods of patient engagement (like manual patient outreach) rely heavily on the presence of dedicated staff to conduct scheduling work and other outreach initiatives. This can be both costly and time-consuming, which is particularly problematic for smaller healthcare facilities or providers with fewer resources and budget dollars available.

But keep in mind that the best patient engagement software for one organization may need to be better suited to help another company and vice versa. Before deciding on a patient engagement platform, consider the strengths and weaknesses of your organization. What are the things your teams are really good at, and what are some of the areas in which you could improve? By assessing your present situation, you can more readily identify the most pressing needs as they relate to customer engagement strategies to find a solution that works for your situation.

Patient Experience Solutions

There are a number of ways to affect the patient experience – the patient journey often begins with an inquiry or a referral from another healthcare provider. From there, the patient journey continues through insurance companies, scheduling consults, scheduling appointments, seeking follow-up care, and much more. In some extreme cases, especially for patients seeking care for chronic pain or illness, the patient journey is an indefinite ongoing endeavor. To prevent the patient journey from becoming too lengthy or laborious, many healthcare providers trust their patient experience solutions to provide quick and easy assistance when patients need it most. Each moment along the patient journey is an opportunity for a healthcare provider to make the process easier.

In emergency care management applications, for instance, patient experience solutions can streamline the filling out of paperwork or help improve communication and reduce wait times. When it comes to emergency care, healthcare providers want to be able to provide care as quickly as possible to preserve the life and health of the patient. Doctors, nurses, and other healthcare professionals understand the importance of acting quickly and decisively when lives are on the line; patient engagement platforms exist to help healthcare professionals do what they do best.

The patient engagement solutions market is inundated with software companies all touting the perfect solution for your healthcare company, so it can be difficult to know how effective a particular platform may be. Companies like Authenticx empower companies to analyze patient data and create their own actionable insights – this can help healthcare organizations provide better service to patients in the future and potentially improve customer or client retention as well. As more and more organizations look for digital solutions to streamline their operations and improve customer or patient access, it becomes increasingly important for companies to implement trusted software solutions capable of helping both the patients and the healthcare providers.

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Patient Communication Platform

A digital patient engagement platform is a place where patients may go to get information from or otherwise interact with their healthcare provider or facility. For the healthcare companies themselves, a patient communication platform acts as a kind of liaison between the patients and healthcare providers. The purpose of this digital liaison is to allow both parties to communicate and access necessary information – patients need information about their next appointment or healthcare instructions from their doctors, and healthcare companies need information from patients about how to provide better services.

Essentially, a patient communication platform exists as a kind of buffer between the healthcare provider and the patient. A good patient communication platform will not only make the process of seeking healthcare simpler for the patient, but it will also help the patient understand the financial responsibility of certain medical procedures. Additionally, patient communication platforms can help patients make better healthcare decisions more quickly. It may also improve the quality of the information patients utilize in order to make healthcare decisions by ensuring that the information comes from a trusted physician or healthcare provider.

In most cases, patients can access the patient communication platform simply by inputting their patient engagement platform activation code and following the on-screen instructions on the patient portal login page. Patient set-up times are generally quite minuscule, and once their profile is created, they can access a wide array of features supported by the communication or engagement platform.

Patient Experience Companies

Some of the top patient engagement companies have been able to develop robust and effective patient engagement platforms that have improved patient outcomes, lowered overall healthcare costs, and improved customer or patient satisfaction. Additionally, these engagement companies can provide platforms for healthcare providers to keep learning about their patients as more go through the patient journey. More patient information can then help inspire greater health outcomes and engagement strategies for future interactions and so on.

There are dozens of organizations – patient engagement startups, digital patient engagement companies, patient experience companies, etc. – geared toward providing both patients and healthcare providers with the help and information they need to continue operating at an optimal level. To find a software solution or patient experience platform that aligns with your healthcare company’s ideals, you might consider researching what other healthcare providers in your area utilize for their patient experience solutions.

Additionally, health engagement companies may work alongside healthcare organizations to empower providers to seek and provide better patient outcomes. Helping to drive patient engagement in the healthcare industry can help healthcare providers identify ways to provide better service in the future, and it can also empower patients to seek the care they need in order to stay healthy. Essentially, when it’s easier for patients to access and pay for their healthcare, they are probably more likely to come back. When the process is intimidating or prohibitively expensive, healthcare providers are much less likely to see patients return, even if the care they need can be lifesaving.

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