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Myths vs. Facts: How Artificial Intelligence Is Changing the Way Healthcare Listens

Artificial intelligence is helping healthcare listen at scale. Understand how and why artificial intelligence is changing how healthcare improves customer experience.

As healthcare faces more competition, increased digitalization, and calls for a personalized, patient-centric approach, there’s a need to re-evaluate how organizations are listening to and analyzing their customer experience data. Today, healthcare leaders are facing increasing pressure to make critical decisions quickly and reliably. Many are turning to their data to provide insights to improve efficiencies and minimize waste.

We break down 5 common myths associated with AI listening technology, and actionable facts on how it can improve customer experience.

  • Myth #1: Surveys are the only way to listen to the voice of the customer
  • Myth #2: Artificial intelligence can solve all of your problems
  • Myth #3: The goal is to use AI to remove humans from the equation
  • Myth #4: AI algorithms don’t need to be industry-specific
  • Myth #5: AI is too futuristic, the technology simply does not match the hype

Download this resource to learn how artificial intelligence is unlocking insights across healthcare as we debunk 5 common myths around this emerging tech.


About Authenticx

Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.

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