Catch up on podcast episodes featuring Authenticx voices in 2024.
Impact AI Podcast – Unlocking Conversational Healthcare Data
Authenticx Founder & CEO, Amy Brown recently joined host Heather Couture on the Impact AI podcast from Pixel Scientia Labs.
In the episode, Amy and Heather discuss Amy’s background, what Authenticx AI does for healthcare, the importance and value of conversational intelligence in healthcare, and how to mitigate biases and uphold ethics in AI.
“[The] dream scenario is that the healthcare system in this country starts to make room for and evolve in how it makes its business decisions to include the voices of their customers as a key source of insight, intel, and data.”Amy Brown, Founder & CEO, Authenticx
Delighted Customers Podcast – The Power of Storytelling with Data
Authenticx Chief Evangelist, Leslie Pagel recently joined host Mark Slatin on the Delighted Customer Podcast.
In the episode, Leslie and Mark discuss using machine learning and AI to uncover friction in CX with the Eddy Effect, unstructured and unsolicited data vs. solicited survey data, the power of data-backed storytelling, and the future of AI at Authenticx.
“Here’s the beauty [of AI] compared to survey data: it’s an analysis of the entirety. So, if your contact center data has 100 calls a week or 1,000 calls or 1 million calls, it’s [Authenticx AI] going to analyze all of it – the full volume of calls.”Leslie Pagel, Chief Evangelist, Authenticx
See Authenticx in Action
Learn more about how Authenticx analyzes customer conversations to surface recurring trends in this two-minute video.
Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.
Want to learn more? Contact us!