One-fourth of healthcare customers are stuck. This creates a tremendous amount of waste when it comes to customer time and organization resources.
Using healthcare customer interaction data collected over the past year, this report identifies key themes directly from the voice of the customer and shares impactful opportunities to strategically improve service and care across healthcare.
Get to the heart of the issue and solve disruptions in your customer journey.
In this report you can expect:
- To understand where healthcare customers face disruption in their customer journey (we call this the Eddy Effect)
- To uncover common themes seen across healthcare customer experience journeys
- Recommendations on next steps organizations can take to better activate and structure data to listen to their customers and solve disruptions in the customer journey
Want to catch up on trends identified in last year’s report? Down the first edition, Customer Voices: Unsolicited Customer Feedback in Healthcare
Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.
Want to learn more? Contact us!