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Webinar: Improve the Digital Experience with Unsolicited Customer Feedback

Your customers are interacting with you on a daily basis through phone calls, emails, texts, and chats. During these interactions, customers are sharing their preferences, their pain points, and they hope you are listening – all without being asked.

In this on-demand webinar, Authenticx founder and CEO Amy Brown will show you how to tap into this existing data source and answer the following questions:

  • What is unsolicited feedback?
  • Why is unsolicited feedback so valuable and why is it so untapped in today’s marketplace?
  • What actions can I take to start leveraging this super rich data source?
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