The Ultimate Guide to Unsolicited Feedback: How to Transform CX with Conversational Data

Unsolicited feedback is a more authentic source of customer insights. But, where does it exist? Where can you turn to find the honest thoughts and feelings of your customers? The good news is, it already exists within the conversational data being stored in your organization.

In this guide, you will learn:

  • What unsolicited feedback is and why it’s valuable
  • How to access this powerful source of conversational data
  • How to use unsolicited feedback to improve customer experience

About Authenticx

Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.

Want to learn more? Contact us!

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