Listen at Scale: The Next Era of Artificial Intelligence

Artificial intelligence has boomed exponentially since OpenAI’s ChatGPT release in late 2022. It is these types of advancements that have opened eyes to how AI can transform and improve healthcare. McKinsey & Company detailed how unstructured data — commonly words exchanged in conversation via text or recording — provides an opportunity of immense impact to organizations and their customers. AI innovation is helping make that possible.

“It’s an interesting time to be in the business of AI. On one hand, with unprecedented speed, hype, and growth, people are starting to imagine and act on the possibilities. On the other hand, the frenetic pace of new capabilities can leave leaders with a dizzying array of options. Particularly, in healthcare, the stakes for AI investment are even higher because ours is an industry that impacts people’s lives in profound ways.”

Amy Brown, Founder & CEO, Authenticx

In this fourth edition of the Customer Voices Report, we showcase how artificial intelligence is having an impact across healthcare, and how Authenticx is helping drive that impact in our work with globally recognized healthcare organizations. Trends were derived from the hundreds of millions of customer interactions Authenticx analyzed in 2023.

Fill out the form to download this year’s Customer Voices Report!

In this report you can expect:  

  • How artificial intelligence is driving a new era of healthcare innovation
  • Highlight ways AI is being integrated and valued in various healthcare-specific applications
  • Key metrics, stories, and outcomes that artificial intelligence is driving across healthcare
  • Actionable tactics and best practices for leveraging AI within your organizations
  • AI by the numbers – 2023 data trends in healthcare

Want to catch up on trends identified in last year’s report? Download Customer Voices: The Rise of Customer-Centricity Across Healthcare.

About Authenticx

Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes. In 2023, Authenticx was ranked No. 349 on the Inc. 5000 recognized as one of America and Indiana’s fastest-growing private companies.

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