The Beryl Institute | The Weight of Responsibility: Using AI in the Patient Experience

Read the webinar recap and view the recording.

Join us for our presentation, The Weight of Responsibility: Using AI in the Patient Experience.

Authenticx, in association with the Beryl Institute, is hosting a webinar on Thursday, May 16, 2024 at 2:00 PM. Listen as Chief Evangelist, Leslie Pagel, discusses how organizations are utilizing AI to improve the patient experience.

Many organizations are focused on using artificial intelligence (AI) to replicate humans. What if we flipped that focus and leveraged AI for a more noble purpose in helping humans understand humans? Through the power of AI, we can listen to patient voices in ways we haven’t been able to achieve, equipping us with rich insights that drive action and outcomes.

During this session, we will explore:

  • What AI is (and what it isn’t)
  • How AI goes beyond survey data to deepen our understanding of the human experience 
  • Case studies of healthcare companies leveraging AI to unlock a goldmine of insights that have historically been locked in their contact center

AI is shaping the next era of patient listening—helping PX leaders keep their fingers on the pulse of patient needs. Join us to learn more.

Register HERE


Leslie Pagel is the Chief Evangelist at Authenticx, a conversation analytics company dedicated to improving the way healthcare companies engage with patients. In this role, she creates awareness, across the healthcare industry, of more efficient and effective ways for healthcare organizations to deliver on their customer objectives. With over two decades of working with customer experience (CX) teams, Leslie helps clients actualize the voice of the patient to show how these voices prompt meaningful action.


Susan Brown is the VP of Professional Services at Authenticx and Board-Certified Nurse Practitioner. As an advocate of the patient voice, Susan works with Authenticx clients to ensure each patient’s voice is heard, analyzed, and activated to improve the patient experience. Susan’s professional services team offers consulting services, context-rich human analysis, AI validation, and more that enhance the Authenticx experience for clients.   


Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.

Want to learn more? Contact us!

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