Webinar: Importance of Voice Technology for Customer Experiences

There is no better source of understanding each customer’s intent and employee responses than accurate rendering and analysis of spoken words. That’s the importance of voice technology.

In this panel webinar, we will discuss these results and why CX is the number 1 use case. Our panel will also discuss how CX companies are using current voice technology to really understand their customers and what the future holds for voice and CX. You can read a summary sharing key takeaways here.

In this on-demand webinar, presented by Deepgram and Opus Research, Authenticx founder and CEO Amy Brown is joined by Dan Miller, Sr. Researcher of Opus Research and Shadi Baqleh, COO of Deepgram for a panel that discussed the following topics:

  • Why CX is the top use case for voice technology
  • What expected ROI will you see from implementing voice technology
  • What customer insights you will gain from using voice in your CX strategy

Fill out the form to access the webinar on-demand.

About Authenticx

Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.

Want to learn more? Contact us!

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