Understanding and addressing customer needs starts with listening at scale. Use this 7-step playbook to set strategic and actionable goals to connect with your customers and drive meaningful change in your organization.
This fillable PDF takes you step-by-step through the entire process of building a listening program inside your organization.
- Step #1: Map the Current Customer Journey
- Step #2: Set Intentional Goals
- Step #3: Collect Recorded Conversations
- Step #4: Listen to Customer Voices
- Step #5: Aggregate & Analyze Insights
- Step #6: Take Strategic Action
- Step #7: Repeat