Methods Of Gathering Feedback
Authenticx is one of those meaningful methods of gathering feedback that provides you with actionable insights based on customer interactions that are already happening. Through Authenticx’s Speech Analyticx feature, a conversational data AI can determine exactly what your customers are saying, what topics they are discussing, and how they feel about those topics.
Your customers and clients are important stakeholders in your business. Without at least gathering and measuring the data gained from interactions with them, it can be difficult to identify what aspects of your business are working as they should and which processes need to be reworked.
Instead of using manual methods of gathering feedback from stakeholders, Authenticx uses artificial intelligence and machine learning to aggregate and analyze customer feedback. From there, it’s up to the business to listen to their customers’ voices and activate their stories into actionable, personalized change.
There are multiple reasons that businesses should gather customer feedback & answers. Customer feedback can be used to improve several vital points of customer interaction, such as customer service and experience, operations, compliance, and marketing. When using Authenticx to gather customer feedback, digital marketing campaigns can feature real customers’ actual stories and voices (with their consent, of course).
Types Of Customer Feedback
There are various types of methods of obtaining customer feedback and multiple types of customer feedback. Depending on the purpose, feedback categories can be divided into several different ways. Customer service comments could be divided based on source or topic.
In Authenticx, Smart Sample allows users to search for customer comments based on topics, sentiments, themes, problems, or questions. The data is collected and sorted by artificial intelligence, giving businesses focused and actionable insights into specific business challenges that they seek to resolve.
Authenticx partners with healthcare organizations and can help them identify recurring issues or Eddy Effects. Eddy effects are seemingly unresolved issues in the customer journey that bounce a patient back to the beginning of their problem-solving process.
Eddy effects create leaks in your pipeline and can be a source of customer frustration and loss. Authenticx can help healthcare organizations identify and resolve these eddy effects, streamlining the customer journey and improving the overall patient experience.
Customer feedback can also be broken into two other categories: negative and positive. Both types of feedback are incredibly important and should be valued by every organization. Authenticx can also sort for feedback based on customer sentiment, giving healthcare providers an inside look as to how their patients actually feel.
Customer Feedback Management
Customer feedback management can be an arduous process. Creating channels, recording, filing, and organizing customer feedback can use a lot of administrative time. Then there’s the question of how customer feedback could be used.
Authenticx gives healthcare providers the context they need to make active changes to their processes in order to improve the customer experience and help make their business healthier overall. When asking how to use customer feedback, it’s important also to consider the systems and processes of the customer feedback. Is there a way that those systems could operate differently? What are the costs associated with that? Authenticx gives healthcare organizations all the information they need to improve their operations and customer experience.
Since Authenticx can organize customer feedback themes, healthcare providers can look at all topics being discussed relative to their business. If they’ve noticed an increase in complaints due to waiting times, analyzing and referencing the feedback that explicitly mentions wait times would be a good place to start for identifying a solution. Authenticx also features an Eddy Effect dashboard to quickly identify what kind of complaints are being made most frequently, helping businesses to resolve issues before they get out of control.
Types Of Customer Feedback Methods
Many businesses and healthcare providers wonder how to ask for customer feedback, not realizing that your customers are giving you feedback almost every day. Using conversational data AI is one of the most creative ways to collect feedback because it limits administrative time and effort to use, with a huge ROI potential.
Authenticx can give providers the analytic results of all the types of customer feedback methods in the same place. Instead of wondering how to get customer feedback, healthcare providers can focus on what to do with the feedback they already receive.
While there are multiple customer feedback methods, from chatbots to email, text messages, and audio calls, customer feedback is always important. Utilizing the insights gained from analyzing customer feedback can significantly improve experience and operations.
Many businesses need a tool to help properly sort, analyze, and organize customer feedback in the most efficient manner. Healthcare professionals created Authenticx for healthcare providers because they know that the valuable feedback received from customers could help make business changes at every level to improve customer experience, retention, and revenue.