Podcast Episodes Featuring Authenticx Voices

Catch up on podcast episodes featuring Authenticx voices.

Faces of Digital Health Podcast | Voice Tech: How Well Are you Listening to Your Customers? With Amy Brown of Authenticx

Voice could be called one of the exciting new avenues for medicine and healthcare. In this 40-minute discussion, Amy Brown discusses the power of voice, data-backed storytelling, and how AI technology is having an impact on these conversations.

The Faces of Digital Health podcast is a podcast about digital health and how healthcare systems adopt technologies to understand healthcare better.

Value Builders Podcast | Leslie Pagel of Authenticx on listening to understand, advocating for customers within a company, and embracing interaction data in the next wave of customer experience innovation

On this podcast episode on the Value Builders Podcast, Leslie highlights what a customer-centric culture actually looks like by breaking down the two key principles of effective customer experience strategy – listening to understand and the responsibility of advocating for customers.  She elaborates on how these two key principles are essential for weaving the customer into the fabric of a company.  Additionally, Leslie talks about the work she and the team at Authenticx are doing to innovate in the customer experience space. 

The Value Builders podcast is an ongoing conversation about the evolving role of value creation in business relationships. Explore conversations with today’s most critical thinkers and innovative executives who are revitalizing the business community with cutting-edge leadership techniques, visionary commercial and social business models, outcome-based strategies, and community-changing initiatives all in the name of value building.

“When you think about customer experience, a key part of that function is customer understanding and listening.”

Leslie Pagel, CCO at Authenticx

Elate Rising Ops Podcast | The Balance of Efficiency and Culture in Operations with COO Kip Zurcher

On this podcast episode of Aspiring Ops, Kip highlights his journey into the COO role, and how his range of experiences from Fortune 500 companies to startups shaped his approach to the position. Kip also shares how he balances the pressures of driving efficiency and scalability with a culture-driven approach. For those Aspiring Operations leaders, Kip closes out the episode with three unique pieces of advice he would share with anyone early in their career. 

“COOs are always under pressure to figure out how to avoid more spending, introducing automation, finding different efficiencies in the organization, and introducing new ways to find speed to value for our clients, as well as for our own teams,” Kip shares. “All of these thoughts are always fundamental to operations, and as a leader we have to figure out how we balance all of those pressures of what we are trying to find with maintaining a high level of employee engagement, and a culture that we’re proud of.” 

Kip Zurcher, COO at Authenticx

Touch Point Podcast | Designing a Voice of Customer Program with CEO Amy Brown

On this podcast episode of Touch Point, Amy discusses the voice of the customer. Healthcare organizations are transforming their patient experience measurements away from simple surveys to more sophisticated voice of customer programs. In this episode, Reed Smith and Chris Boyer share some of the pitfalls with survey-based measurement, and how to embrace predictive customer insight. They are joined by Amy Brown, CEO of Authenticx, who shares how truly listening to the “voice of customer” in context of conversations helps to uncover hidden areas impacting the overall patient experience.  

About Authenticx

Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.

Want to learn more? Contact us!

Or connect with us on social! LinkedIn | Facebook | Twitter

Get the latest customer insights content delivered straight to your inbox
  • This field is for validation purposes and should be left unchanged.
Copy link
Powered by Social Snap