Fortune | The Best Investment Opportunities in AI for Healthcare

Authenticx Founder & CEO Amy Brown recently shared insights with John Kell in Fortune about AI in healthcare and investment in AI through VC funding.

Amy Brown, founder and CEO of Authenticx, says her past experience in social work and state government exposed her to huge sets of unstructured data from the conversations that health insurance companies record with their customers.

“I saw a huge opportunity to listen at scale, using AI, and applying AI to a kind of archaic data source that has been sitting on a shelf for decades,” says Brown.

Authenticx takes recorded customer conversations ranging from calls to emails to chatbot exchanges and uses AI and natural language processing to generate insights that could help boost the quality of service agents provide as well as compliance.

“What I encourage venture capital—and what I’d encourage purchasers of AI—to really think about is what is the business problem that we are trying to achieve with AI?” asks Brown. “And let’s make sure we understand the right tool for this job and what is our intended outcome.”

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ABOUT AUTHENTICX:

Authenticx is the new standard for humanizing conversational intelligence in healthcare by analyzing millions of customer interactions (like voice, chat, or emails) to surface immersive and intelligent insights at scale. Authenticx was founded to aggregate, analyze and activate customer interaction data to surface transformational opportunities in healthcare. Using existing data that’s likely being stored and ignored in your organization, Authenticx reveals hidden barriers, motivators, and strategies so healthcare organizations can make confident, data-backed decisions. In 2023, Authenticx was ranked No. 349 on the Inc. 5000 recognized as one of America and Indiana’s fastest-growing private companies.