During this engaging session, Authenticx CEO and Founder Amy Brown will join PVCP’s host Bradley Metrock and special guest Yaa Kumah-Crystal, Associate Professor of Biomedical Informatics and Pediatric Endocrinology, to discuss the increasing role of conversational intelligence within modern healthcare contexts.
Key takeaways from this conversation will be:
- The opportunities for AI within healthcare delivery
- How technology leaders can take a strategic approach to implementation
- Emerging trends involving conversational data and intelligence
LISTEN TO THE REPLAY
READ THE RECAP
ABOUT AMY BROWN
Amy Brown is the founder and CEO of Authenticx – the conversational intelligence platform that analyzes and activates customers’ voices at scale to reveal transformational opportunities in healthcare.
Amy built her career as a rising executive in the healthcare industry, during which time she advocated for underserved populations, led and mobilized teams to expand healthcare coverage to thousands of Indiana residents, and learned the nuance of corporate operations.
In 2018, Amy decided to leverage her decades of industry experience to tackle healthcare through technology. She founded Authenticx with the mission to bring the authentic voice of the customer into the boardroom and increase positive healthcare outcomes. In 2023, Authenticx was ranked No. 349 on the Inc. 5000 recognized as one of America and Indiana’s fastest-growing private companies.
ABOUT YAA KUMAH-CRYSTAL, MD, MPH, MS
Yaa Kumah-Crystal, MD, MPH, MS, is an Associate Professor of Biomedical Informatics and Pediatric Endocrinology at Vanderbilt University Medical Center (VUMC). Dr. Kumah-Crystal’s research focuses on communication and documentation in healthcare, information summarization and visualization, and generative artificial intelligence. She is particularly interested in exploring how these innovations can facilitate communication within the Electronic Health Record (EHR) and assessing their broader implications for health, education, and society.
At Vanderbilt HealthIT, Dr. Kumah-Crystal leads the development of Voice Assistant Technologies to enhance the usability of the EHR through natural language communication. She is the project lead for the Vanderbilt EHR Voice Assistant (VEVA) initiative, which aims to integrate voice user interfaces into the EHR provider workflow. As a Core Design Advisor within VUMC HealthIT, Dr. Kumah-Crystal collaborates across clinical systems to review and advise on EHR change and integration projects, with the goal of optimizing products and processes.
Dr. Kumah-Crystal remains clinically active, supervising Pediatric Endocrine Fellows, Pediatric Residents, and Attending to her own clinic patients. Her research and affiliated publications examine the use of technology to improve care and communication for providers and patients. During the COVID-19 crisis, Dr. Kumah-Crystal partnered with the VUMC Telehealth Taskforce as the Clinical Director in HealthIT for Telemedicine, helping to deploy Telehealth solutions for outpatient and inpatient care delivery, ensuring the continuation of essential care. Dr. Kumah-Crystal and the Telehealth team continue to explore strategies for integrating new remote care models alongside in-clinic visits to address the evolving needs of patients.
ABOUT AUTHENTICX:
Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.
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