Healthcare's Most Trusted Conversation Intelligence Platform
Millions of conversations. One source of intelligence.
Uncover system-critical intelligence for leading healthcare companies.
Eliminate barriers
Recover time and money lost to systemic barriers of adherence and retention.
Fast-track operations
Reduce time to fill, minimize churn, and speed up time to revenue.
Get to the why faster
Context is everything. Understand the root cause of what's driving friction to fast-track responses.
Go beyond scores
Surface the real drivers of better outcomes: systemic blockers, compliance signals, and patient frustrations.
QA for every interaction
Make more impactful decisions with full, clear visibility into the quality issues that matter most.
Onboard and optimize
Accelerate onboarding and coaching to strengthen performance from day 1 with agents.
Mitigate risk
Avoid costly fines and human error with highly accurate, industry-leading AI for safety and compliance risks.
Strengthen compliance
Validate, address, and document compliance with precision and confidence.
Quiet the noise
Discern between true risks and false alarms while prioritizing the highest impacts on safety and outcomes.
Listen at scale: hear everything that matters
Turn conversations into a competitive advantage.
Most organizations have no way to uncover what customers and patients are actually trying to tell them about their experience, product, or services. With conversation intelligence, you can surface hidden patterns, shed light on customer needs, and provide breakthrough insights—all without adding manual work for your team.
Fix what’s getting in the way of better outcomes for patients, members, and healthcare organizations.
We're on a mission to help humans understand humans. And Authenticx was created with a balance of head and heart to do just that.
See Authenticx in action.
Join leading healthcare organizations using conversation intelligence to turn human realities into healthcare impact.
Personalized product demo
Live walkthrough tailored to your use case
Discuss your unique challenges
Custom solutions for your organization
Build a true partnership
Personalized insight analysis and dedicated account support
“Amazing!”
“The technology is so unique that it brings a whole new level of insights to our vendors and internally. It is an excellent way to understand your patients and providers.”
Explore Customer StoriesKatie A.
Associate Director, Patient Services Operations Biopharmaceutical Customer
“True partnership”
“The team at Authenticx is unlike any other vendor relationship - it’s a true partnership and their passion for excellence is obvious in every interaction. Utilizing Authenticx has allowed us to identify gaps in our customer experience by listening at scale to all interactions.”
Explore Customer StoriesLea L.
Vice President-Operations & Legal Affairs Travel Health Insurance Customer
“Game-changer”
“The 24/7 access to a personal consultant has been invaluable for receiving unbiased insights, discovering emerging trends, and finding answers to pressing questions.”
Explore Customer StoriesDale L
Senior Director, Patient and Customer Support Biopharmaceutical Customer
Reveal actionable insights hiding in your conversation data
Authenticx is the system-critical conversation intelligence platform for enterprise healthcare leaders who want to clearly understand what’s getting in the way of better outcomes for patients, members, and healthcare organizations—and how to address underlying causes.
Using AI exclusively trained on healthcare data, Authenticx surfaces the most critical, system-level friction points—the experience, compliance, and business Eddies™—where people get stuck, confused, or lost, so leaders can confidently improve experiences at scale to drive real change.
Authenticx AI uses proprietary, healthcare-labeled data to drive trusted performance and immediate impact with personalized insights. Reveal the "why" behind customer challenges—then connect those insights directly to business outcomes like prescription fills, retention, and experience scores. This looks like:
Uncovering barriers in the customer journey:
Auto-generated insights to monitor trending conversation topics
Eliminating internal operational gaps:
Dashboards, trainings, and audio montages that enhance agent performance and boost your operational efficiency
Streamlining identification and escalation of patient safety outcomes:
AI-powered signal detection knows the ins and outs of healthcare, improving patient safety and risk mitigation
Authenticx uses conversation intelligence for healthcare to transform millions of real customer interactions into actionable insights that inform strategy and improve operational efficiency.
For Pharma & Life Sciences, that can mean boosting call center quality and consistency across vendors to elevate agent performance and compliance. For Healthcare Providers, it may mean identifying the root cause of patient frustration—like billing confusion—to simplify processes and reduce unnecessary calls. And for Health Insurance, it often means uncovering friction across the member experience, from portal navigation to service interactions, to streamline self-service and improve satisfaction.
Our onshore, in-house team members are here to support you every step of the way. From a dedicated technical help desk to insights analysts, our team of experts is here to guide you through the platform and the valuable data it provides.
Conversation Intelligence Platform