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The conversation intelligence hub for your healthcare organization.

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Reveal patterns behind customer behavior and operational performance.

Business Insights

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Improve handling consistency with automated QA and coaching insights.

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Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

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Connect tech systems to unlock richer conversation intelligence.

Integrations
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Turn insights into actionable plans with collaborative sessions led by experts.

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Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

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Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

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Real ROI from trusted healthcare organizations.

Proven Impact

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We’re on a mission to help humans understand humans.

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Our Story

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Product updates, insights, and company news.

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Resource Library

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Featured Resource

65% Isn’t Good Enough: The AI Gap Healthcare Can’t Ignore

Molly Connor

A system that’s “mostly right” might work for chatbots—but in healthcare, it’s a liability. Here’s why most AI falls short and what it takes to close the gap from 65% to truly reliable.

Article

Product

65% Isn’t Good Enough: The AI Gap Healthcare Can’t Ignore

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Categories

Article Authenticx QA dashboard showing a Quality Score scorecard with color-coded performance bars and a Quality Score by Agent bar chart with audio player

Quality

Call Center Quality Assurance Solutions

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Article Authenticx call insight card showing a serious man with gray hair, a Brand Value: Confusion label, and an orange audio waveform from a call about a confusing medical bill

Customer Insights

How To Analyze Customer Satisfaction Survey Data

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Article Authenticx QA dashboard showing a Quality Score scorecard with color-coded performance bars alongside a Quality Score by Agent bar chart with agent photo thumbnails and star ratings

Customer Experience

How To Write A Patient Story

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Article Authenticx call insight card showing a serious man with gray hair and a highlighted patient quote tagged Brand Value: Confusion about confusion following a doctor visit and receiving an unclear medical bill, with an orange audio waveform

Provider

Patient Access KPIs

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Article Authenticx analytics platform overview with bar charts, trend lines, a list of audio recordings with playback controls, and a patient comparison chart

Customer Experience

Patient Experience Program

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Article Illustration of a blue AI processor chip with circuit board connections and a red medical cross badge on a teal background, representing predictive voice analytics technology in healthcare

Artificial Intelligence

Predictive Voice Analytics

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Article Authenticx QA dashboard showing a Quality Score scorecard with color-coded performance bars and a Quality Score by Agent bar chart with audio player

Quality

Quality Assurance Feedback Examples

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Article Network diagram showing seven diverse patients connected through concentric circle nodes representing email, phone, and chat conversation channels, with colorful audio waveforms representing analyzed conversations

Artificial Intelligence

Types Of Conversation Analysis

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Article The Cost of NPS

Artificial Intelligence

The Cost of NPS

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