Authenticx for Call Center Leaders
Transform your Contact Center from a ‘Cost Center’ to an ‘Insights Center’
Drive operational efficiency, cost reduction, and spend avoidance with AI and Machine Learning purposefully built for healthcare contact centers.
Uncover Actionable Nursing Triage Line Insights and Training Opportunities
A regional hospital needed to know how schedulers and nurses were responding to patient calls on a nursing triage line.
Take the guesswork out of quality monitoring by leveraging contact center conversation insights.
Patient Access & Self-Service
Identify patient barriers to improve your digital front door strategy to reduce call volume and focus on complex calls, rather than transactional ones.
Analyze data across all digital assets to quickly identify the leading drivers of inaccurate information to identify the root cause of why patients are calling and ultimately reduece call volume.
Contact Center Oversight
Prioritize and pick the right agent conversations for review to increase first call resolution, lower call abandonment and deflections to reduce unnecessary call volumes
Authenticx was Created to Transform Healthcare
Authenticx helps healthcare organizations analyze and activate customer interaction data at scale.
Tackle Obstacles that are ruining patient experience
The Eddy Effect™ Dashboard combats the complexity of healthcare with actionable feedback and insights in a single performance analytics dashboard. Track impactful metrics across the organization to eliminate waste and improve customer outcomes.