INDIANAPOLIS, Nov. 10, 2026 /PRNewswire/ -- Authenticx, whose AI turns millions of healthcare conversations into system-critical intelligence, announced the general availability of KBo Flow, a patent-pending autonomous AI research agent for pharmaceutical manufacturers, health plans and healthcare providers. KBo Flow has been live for Authenticx clients since Oct. 1.
Rather than waiting for users to know what to ask, KBo Flow conducts the research itself. Guided by each organization’s goals, priorities and areas of focus, it analyzes structured and unstructured data, including voice, chat, text, email, surveys and CRM records. KBo Flow develops its own research questions, investigates patterns and identifies root causes, then emails findings and recommended next steps to designated stakeholders.
Trust is the foundation of KBo Flow. It runs on dozens of AI models Authenticx has built and refined on healthcare interactions over more than eight years, which classify conversations for factors such as patient journey stage, access barriers and potential safety events. KBo Flow combines that native healthcare intelligence built in-house with frontier AI reasoning inside Authenticx’s secure, compliant environment, so organizations can put their own patient and member data to work without moving it into general-purpose AI tools. The result is richer analysis grounded in healthcare context.
In one early analysis, KBo Flow produced a detailed breakdown of operational delays affecting prior authorization denials, outlined the effect of those delays on impacted patients and recommended concrete, client-specific steps to work toward resolution.
“The KBo Flow emails give me a spark of joy, and the curiosity to dig in. It has tangible outcomes, and actions for my team to consider and take,” said a Vice President of Patient Services.
Each finding includes the questions KBo Flow explored and the evidence behind its conclusions, so leaders can evaluate it before deciding how to act.
“Healthcare organizations already have an extraordinary amount of information about what their patients and members are experiencing, but even with AI-powered analytics, someone still has to know where to look and what to ask,” said Amy Brown, founder and CEO of Authenticx. “KBo Flow does that work for them. It has already saved more than 2,000 hours of analyst time, roughly 250 workdays, so teams can spend less time searching for answers and more time addressing the issues affecting the people they serve.”
KBo Flow recommends next steps, but organizations retain control over every decision. It cannot take action within or outside the Authenticx platform, modify reports or permissions, or share findings with unauthorized users. Customer data remains isolated and is not used to train models for other organizations.
KBo Flow joins KBo Chat, which answers questions users already have, and Proactive Insights, which flags sudden shifts in conversation trends.
Watch Amy Brown introduce KBo Flow: https://youtu.be/eDqLog3caL4
To learn more or request a demonstration, visit https://authenticx.com/resources/kbo-flow
ABOUT AUTHENTICX
Authenticx, founded in 2018 by Amy Brown, is the system-critical conversation intelligence platform built exclusively for healthcare. Authenticx analyzes recorded calls, emails, chats and other interactions using healthcare-trained AI to uncover what matters most across safety, compliance and the patient and member experience. By transforming unstructured conversations into clear, actionable insight, Authenticx gives enterprise healthcare leaders the operational clarity they need to reduce inefficiencies, strengthen compliance and improve experiences at scale.