HEALTHCARE SAFETY & COMPLIANCE
Prioritize patient safety with precision and speed
How can teams catch real risk without drowning in false alarms?
Reduce overreporting while uncovering hidden risks—so your teams can focus on real safety issues.
Up to 30% of reported cases can be false positives, taking valuable time away from real safety issues. Authenticx helps you cut through that noise by improving precision upstream, so your teams spend less time reviewing and more time acting on what matters.
Automatically detect adverse events, product quality complaints, and special situations across interactions.
Reduce over-reporting and false positives by validating real compliance events faster.
Streamline review and escalation with standardized reporting and automated workflows.
Surface root causes behind compliance events to improve consistently and mitigate risk.
Monitor interactions at scale for regulatory risk.
Ensure consistent adherence to call guidance and required disclosures.
Identify and escalate high-risk events before they impact audits, ratings, or escalate to formal grievances.
Reduce manual reviews while maintaining continuous oversight.
Enhance detection and streamline data collection around potential adverse events disclosed by patients.
Identify process breakdowns and inconsistent handling that create regulatory exposure.
Streamline compliance monitoring across large volumes of patient interactions.
Focus review teams on true safety and compliance events impacting patients: not random manual sampling.
Surface device-related safety events and product quality issues early.
Monitor adherence to escalation, training, and support protocols across teams and partners.
Reduce noise and false alarms to focus on the real patient and brand risk.
Improve consistency and compliance across device onboarding, use, and troubleshooting interactions.
Built to meet healthcare regulatory environments
Patient Privacy
Ensure your patient or member's sensitive information is protected with a platform that meets HIPAA, GDPR, CCPA, and other leading data privacy standards.
Data Security
Automated redaction of sensitive data protects your patients or members without stripping away critical context that you need to know.
Audit-Readiness
Maintain visibility into compliance signals, outstanding risks, and more with standardized reporting, audit trails, and documented review workflows.
DRIVE BUSINESS CHANGE AT SCALE
Real conversations. Real results.
~90%
Reduction in manual reviews of adverse event and product complaints
Read this Life Sciences Company's Story“The data to back what needs to be solved”
“We have been able to reallocate our time to ‘solving’ vs ‘finding’ or ‘assuming’. You allow us to have the data to back what needs to be solved.”
Anonymous
Manager, Quality & Experience, Global Pharmaceutical
Safety & Compliance Product Details
Adverse Event (AE) Detection:
Automatically identify potential adverse events within patient conversations, improving precision and reducing false positives before cases reach your PV team.
Special Situations (SS) Identification:
Surface other reportable safety scenarios—such as off-label use or medication exposure—so nothing is missed..
Transcript Highlighting:
Pinpoint exactly where a potential safety event occurs within the conversation for faster, more efficient review.
Agent Acknowledgement Detection:
Identify whether an agent acknowledged a potential safety event during the interaction, helping surface missed responses and support adherence to protocols.
Escalation Workflows:
Automatically route potential safety events for review with standardized data and full context, reducing manual triage time.
Safety Form Automation:
When a safety event is detected, Authenticx pulls the relevant details from the conversation and automatically fills in your safety form, so your team spends less time on data entry and more time on the actual review. Once validated, the completed form is sent directly to your PV system.
Workshops and Checkpoints:
Expert-led analysis of your data to ensure alignment with compliance and GxP requirements.
Ongoing Support:
Access to help center and support channels to support continuous improvement and model accuracy over time.
Dedicated Customer Success Manager:
Regular check-ins, account reviews, onboarding guidance, and strategic support to improve performance and reduce manual intervention as accuracy increases.
Custom Workflows:
Design triggers and automated escalations to get issues in front of the right eyes at the right time
Custom Performance Reporting:
Build reports that monitor the contact center quality assurance metrics that matter most to your organization
KBo, Personal AI Research Analyst:
Dive instantly into your most pressing questions and get fast, thorough responses based on data
API and Integration Access Expanded:
Pull in and push out data across your key business systems and reporting tools. Authenticx integrates natively with leading PV platforms including Trilogy, Veeva Vault, and more via open API.
See Authenticx in action.
Join leading healthcare organizations using conversation intelligence to turn human realities into healthcare impact.
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Live walkthrough tailored to your use case
Discuss your unique challenges
Custom solutions for your organization
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Personalized insight analysis and dedicated account support
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