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Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Workshops

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Workshops

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

Contact Sales
Schedule A Demo

Featured Resource

The Healthcare Oversight Checklist

Alex Diekmann

This quick checklist helps healthcare leaders evaluate whether their organization is prepared to scale AI safely, responsibly, and with proper oversight.

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Artificial Intelligence

The Healthcare Oversight Checklist

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Categories

Article Traditional Speech Analytics Don’t Go Deep Enough

Authenticx

Traditional Speech Analytics Don’t Go Deep Enough

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Article Nothing Replaces Listening

Authenticx

Nothing Replaces Listening

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Download Customer Voices Report: Unsolicited Customer Feedback in Healthcare

Customer Insights

Customer Voices Report: Unsolicited Customer Feedback in Healthcare

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Article Patient Insights Trends: Why They’re Calling, Why They’re Staying, and Why They’re Leaving Life Sciences Brands

Contact Center Best Practices

Patient Insights Trends: Why They’re Calling, Why They’re Staying, and Why They’re Leaving Life Sciences Brands

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Article The Complete Guide to Unsolicited Feedback

Contact Center Best Practices

The Complete Guide to Unsolicited Feedback

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Article Complicated Processes are Confusing Healthcare Customers

Customer Experience

Complicated Processes are Confusing Healthcare Customers

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Article Redefining What It Means to Listen at Scale

Authenticx

Redefining What It Means to Listen at Scale

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Article Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year

Contact Center Best Practices

Contact Center Performance: Agent Empathy is Down Across the Board in Healthcare This Year

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Article Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers

Contact Center Best Practices

Response Matters: Flexible Problem-Solving is a Top Brand Value for Healthcare Consumers

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