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Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

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Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
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Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

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Turn insights into actionable plans with collaborative sessions led by experts.

Insights Services

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

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We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

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Product updates, insights, and company news.

News

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Create the future of conversation intelligence with us.

Careers

Resources

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Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

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Partners

Event Calendar

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Featured Resource

65% Isn’t Good Enough: The AI Gap Healthcare Can’t Ignore

Molly Connor

A system that’s “mostly right” might work for chatbots—but in healthcare, it’s a liability. Here’s why most AI falls short and what it takes to close the gap from 65% to truly reliable.

Article

Product

65% Isn’t Good Enough: The AI Gap Healthcare Can’t Ignore

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Categories

Article Authenticx call insight card showing a serious man with gray hair and a highlighted patient quote tagged Brand Value: Confusion about a confusing medical bill and a frustrating doctor visit, with an orange audio waveform

Provider

What Is Patient Access In Healthcare

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Article Generative AI is Changing How Healthcare Innovates

Artificial Intelligence

Generative AI is Changing How Healthcare Innovates

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Article The Business of Healthcare is Crushing Care

Artificial Intelligence

The Business of Healthcare is Crushing Care

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Article 5 Reasons Why Agent Training Balances Call Center Script Adherence

Artificial Intelligence

5 Reasons Why Agent Training Balances Call Center Script Adherence

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Article Authenticx compliance workflow showing Detect and Analyze steps, a flagged adverse event quote from patient Susan Thomas, and search filters for Safety Events and Adverse Event status

Compliance

Call Center Compliance Checklist

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Article Illustration of an open book with analytics data rising from its pages, connected by dotted lines to patient avatars, phone and chat icons, a yellow bar chart, and a conversation transcript card

Provider

Patient Flow vs. Patient Journey

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Article Authenticx Speech Analyticx Builder interface showing a classifier selection dropdown, within the Authenticx analytics platform

Artificial Intelligence

Sentiment Analysis AI

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Article Multiple arrows of varying sizes pointing upward in scattered directions within a white circle on a yellow background, illustrating how AI bias can skew data in healthcare

Artificial Intelligence

AI Bias In Healthcare

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Article Illustration of three call center QA goals, Scale, Empower, and Automate, connected by flowing teal lines with icons for calls, analytics, AI, and performance tracking

Quality

Call Center Quality Assurance Checklist

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