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The conversation intelligence hub for your healthcare organization.

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Reveal patterns behind customer behavior and operational performance.

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Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

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Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

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Connect tech systems to unlock richer conversation intelligence.

Integrations
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Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

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Turn insights into actionable plans with collaborative sessions led by experts.

Insights Services

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

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We’re on a mission to help humans understand humans.

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Why we chose to serve healthcare—and healthcare only.

Our Story

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Resource Library

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Partners

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Featured Resource

The Hidden Costs of Building AI In-House

Clare Maher

Building AI in-house costs more than your project plan shows. This will help what healthcare organizations and its leaders see what they are missing before they commit to the build.

Article

Authenticx

The Hidden Costs of Building AI In-House

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Categories

Article Authenticx QA dashboard showing a Quality Score scorecard with color-coded performance bars and a Quality Score by Agent bar chart with audio player

Quality

Quality Assurance Feedback Examples

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Download Checklist: 4 Ways Artificial Intelligence is Helping Healthcare Listen at Scale

Artificial Intelligence

Checklist: 4 Ways Artificial Intelligence is Helping Healthcare Listen at Scale

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Customer Story Preparing Call Centers for Competitor Brand Messaging

Authenticx

Preparing Call Centers for Competitor Brand Messaging

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Article The Cost of NPS

Artificial Intelligence

The Cost of NPS

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Article Authenticx call insight card showing a thoughtful man with glasses, a Brand Detractor: Inefficiency label, and an audio waveform from a call about repeated prescription approval delays

Artificial Intelligence

Intelligent Triage

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Download Checklist: 5 Ways to Listen to the Voice of your Customers

Customer Experience

Checklist: 5 Ways to Listen to the Voice of your Customers

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Article Improve Health Insurance Call Center Scripts by Listening at Scale

Authenticx

Improve Health Insurance Call Center Scripts by Listening at Scale

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Customer Story Finding Unexpected Brand Detractors with Unsolicited Feedback

Authenticx

Finding Unexpected Brand Detractors with Unsolicited Feedback

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Article Three NLP dashboard panels showing a Brand Values Mentioned bar chart, an Overall Perceived Brand Value score of 94, and a Quote of the Day audio player

Artificial Intelligence

Emotion Analysis Natural Language Processing

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